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EVERGREEN - Patient Advocate

Med-Metrix

Springfield, MA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Authentication, Communication Skills, Customer Support/Service, Documentation, Federal Assistance, Genetics, Government, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Hospital, Information/Data Security (InfoSec), Insurance, Interpersonal Skills, Medical Assistance, Microsoft Office, Military, Office Equipment, Peripheral Hardware, Physical Demands, Physical Security, Presentation/Verbal Skills, Problem Solving Skills, SSI, Security Compliance, Smartphones, Spanish Language, State Laws and Regulations, Time Management, Writing Skills
LOCATION
Springfield, MA
POSTED
11 days ago
The scheduled shift is Sunday thru Thursday, 12:00 PM-8:30 PM. Job PurposeThe Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.Duties and ResponsibilitiesAssist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDIInterview patients at the bedside and in the Emergency Room to assess eligibility and gather informationIdentify eligibility and collect required documentationSubmit and track applications with the local assistance officesProvide support for Marketplace insurance when applicableMaintain accurate records and meet productivity goalsVerify and update insurancesOther duties as assigned Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsUnderstand and comply with Information Security and HIPAA policies and procedures at all timesLimit viewing of PHI to the absolute minimum as necessary to perform assigned dutiesQualificationsHigh school Diploma or equivalent is required, healthcare-related degree preferred2–3 years of experience in a customer service preferredBilingual in Spanish (spoken and written skills) a plusAbility to work at various client sites as neededMust possess reliable transportation to ensure consistent on-site attendance and punctualityAbility to use the internet and learn databasesAbility to meet monthly productivity goalsProficiency in Microsoft Office SuiteStrong interpersonal skills, ability to communicate well at all levels of the organizationStrong problem solving and investigative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysesHigh level of integrity and dependability with a strong sense of urgency and results oriented Excellent written and verbal communication skills requiredWorking ConditionsMust possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. Physical Demands: While performing the duties of this job, the employee is required to move around the work area; light lifting required; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.Work Environment: The noise level in the work environment is usually minimal.Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

About the Company

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Med-Metrix