Events Team Member - Holland Civic Center Place

EVENTS TEAM MEMBER - Holland Civic Center Place

HCC SFM, LLC

LOCATION: Holland, MI

DEPARTMENT: EVENTS

REPORTS TO: EVENTS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Holland Civic Center Place is an event, recreation, entertainment and community destination focused on improving the health and economic vitality of Holland, MI. You will be joining a service-minded team in an environment focused on fun, fulfillment and built to enrich the community.

Holland Civic Center Place is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Guest Services

• Greet guests and use a touch screen cash register to sell concessions and bar items.
• Provide courteous and friendly service to all guests
• Setup rooms with tables, chairs, pipe and drape and place settings.
• Setup bleachers, bars, and any other items needed for various events.
• Assist with cleaning and taking out garbage, as needed.
• Complete special projects, daily assignments and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Commitment to the safety and well-being of others
• Customer service and cash handling experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Facility has intermittent noise

PREFERRED:

• Have a basic understanding of events
• Customer service experience
• Event experience