Events Specialist

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Events Specialist

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Class Title: Events Specialist

Class Code: MP68

Salary: $19.50 - $33.00 Hourly

Definition: Provides exceptional customer service and support to the general public, co-workers, vendors, and individuals/groups who use Bank Run's reservable areas/facilities before, during, and after their event.

Example of Duties:

• Provides exceptional customer services to members of the public.
• Assists visitors by greeting, welcoming, providing information, answering questions, being attentive to their needs, and directing them appropriately.
• Assists the Bank Run Park Manager in coordinating special events for Bank Run Metro Park.
• Meets with event sponsors and coordinators seeking information regarding Bank Run as a possible event venue; answers questions and develops plans for events.
• Coordinates with staff for planned events. Sets up/tears down facility, including moving tables, chairs, podium, etc., including outside areas.
• Creates signage and logistical plans for events.
• Coordinates volunteers for special events and other opportunities at Bank Run Metro Park, including training, answering inquiries, assigning work, and evaluating needs.
• Sets up/tears down facilities and grounds for events, including moving tables, chairs, podium, trash cans, recycling, etc.
• Compiles statistics, analyzes data, and compiles reports related to special events and Bank Run activities.
• Evaluates events for success, areas of needed improvement, or to determine the viability of scheduling the group again in the future.
• Coordinates or performs a variety of janitorial duties, including emptying trash cans/replacing liners, sweeping, vacuuming, mopping, window washing, cleaning tables & chairs, deep cleaning restrooms, thoroughly cleaning kitchens, performing consistent upkeep, etc.
• Welcomes visitors, provides information and assistance to park visitors, and responds to visitor questions. While assisting visitors, assesses visitors needs, provides basic direction, options, or solutions if a situation presents. If situations require a response above basic direction, elevates situation to appropriate personnel.
• Speaks with visitors, informs visitors about park rules and regulations, ways to become involved with Metro Parks, and provides direction to shelters, picnic areas, various park facilities. Answers general questions about directions, wildlife, vegetation, and park amenities.
• Responds to customer inquiries; tactfully solves problems and resolves customer complaints. Informs users of rules and, when necessary, enforces rules and regulations.
• Performs a variety of custodial duties, including emptying trash cans/replacing liners, sweeping, vacuuming, mopping, window washing, cleaning tables & chairs, deep cleaning restrooms, thoroughly cleaning kitchens, performing consistent upkeep, etc.
• Performs light maintenance duties as required during the course of a scheduled event. Provides administrative support for Bank Run Metro Parks, assisting the Park Manager in various administrative duties such as credit card receipts/statements, inputting information into RecTrac, Volgistics, and other used computer programs.
• May serve as a point-of-contact person relative to special event needs and plans.
• May be assigned to conduct public programs and/or assist other parks and camps with special events/programs. May provide direction to volunteers and seasonal Staff.
• Performs special projects and related duties as required or assigned.

Qualifications:

• Possession of a High School diploma or G.E.D.
• Additional education or experience in customer service, event planning, environmental science/natural resources/conservation or related field preferred.
• Experience working with the public in a park-like setting, preferred.
• Language Skills: Ability to effectively communicate verbally and in writing, professionally and courteously with visitors and members of the public, vendors, facility users, co-workers, supervisors, and staff.

Core Values:

• Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.
• Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.
• Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.
• Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.
• Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.

Productivity:

• Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.

Quality:

• Demonstrates technical competence, meets job expectations; completes assignments with few errors.

Initiative:

• Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjusts to meet expectations.

Interpersonal Communication:

• Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.

Full-time benefits include:

• Medical
• Dental
• Vision
• EAP (Employee Assistance Program)
• Life Insurance
• Supplemental Life Insurance for Employee, Spouse, Children
• Vacation Leave
• Personal Leave
• Sick Leave
• Bereavement Leave
• 8 Paid Holidays
• Tuition Reimbursement
• Uniforms for specified positions
• Agency paid training & conferences
• Ohio Public Employees Retirement System
• Deferred Compensation Programs

Additional Information:

• This position reports directly to and works the majority of their shifts at Bank Run Metro Park.
• The work schedule consistently includes evenings, weekends, holidays, and special events.
• Other Information
• The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.
• In addition to the job description, further information in performing duties is found in the Metro Parks Rules & Regulations, Employee Handbook, Ranger Manual, Maintenance Manual, and Emergency Response Guidelines.
• Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks employees and to the security of the organizations equipment and facilities. For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment.
• Supervision Received: Park Manager, Assistant Park Manager
• FLSA Status: Given the nature of this classifications duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.