The Event Services Reservationist intentionally allocates space to advance campus community, managing space reservations, processing event invoices, and maintaining detailed operational data including KPIs and event satisfaction metrics through dedicated reservation and room diagramming software. This role is the primary point of contact for event planners and campus offices, routinely coordinating room setup requirements, attendee counts, equipment needs, and Vol Dining catering logistics while ensuring all events adhere to university policies and emergency protocols. The Reservationist also provides on-the-ground facility oversight during events, stepping in as the lead professional staff member when needed, and offers planning guidance and resource support to student organizations. This role ensures set-ups and event details are fulfilled at the start of each workday. In addition, this position contributes to departmental meetings and planning efforts, monitors emerging trends in Student Union operations, and represents the university within regional and international professional organizations.
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
Required Qualifications
Education: High School required
Experience: Three years of office experience.
Knowledge, Skills, Abilities:
Knowledge:
Appropriate business communications, including basic grammar, spelling, and formatting styles.
Organizational culture.
Skills:
Demonstrate skills related to appropriate business communications.
Proficiency in Microsoft Office Suite and event management technology platforms.
Strong organizational skills with the ability to manage multiple reservations and deadlines simultaneously
Proficiency/skills with scheduling or event management software
Excellent written and verbal communication skills for effective coordination with diverse campus constituents
Abilities:
To create documents for specific audiences.
To summarize information received to verify understanding.
To build relationships within and outside department.
Ability to have a customer service-oriented mindset with a professional, welcoming demeanor
Ability to work independently and exercise sound judgment in a fast-paced event environment
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Education: Associate's degree preferred
Experience: Experience with scheduling space, planning, and/or implementing events and programs. Experience in a college or university environment.
Knowledge, Skills, Abilities:
Knowledge:
Knowledge of event management, conference services, facility operations, and space reservation practices in a higher education environment.
Familiarity with event management software, room scheduling systems, and diagramming platforms (e.g., EMS, Mazevo, Social Tables, or similar systems).
Skills:
Effective problem-solving and decision-making skills, particularly in fast-paced event environments.
Strong attention to detail when reviewing event logistics, setup requirements, contracts, and scheduling information.
Abilities:
Ability to perform facility walkthroughs and verify room setups, equipment placement, and event readiness, particularly during early morning operations.
Ability to interpret and apply university policies, procedures, and safety requirements consistently and fairly.
Work Location: Student Union at The University of Tennessee, 1502 Cumberland Ave, Knoxville, TN, 37912
Some remote work may be permitted when events schedule permits
Compensation and Benefits
UT market range: MR05
Find more information on the UT Market Range structure here
Find more information on UT Benefits here
Application Instructions
To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before June 18, 2026.
About The College/Department/Division
The Division of Student Life is comprised of an outstanding group of professionals who create student-centered opportunities that contribute to a transformative Volunteer Experience. These opportunities allow students to develop their skills and knowledge outside of the classroom. From health and wellness to service and engagement, we provide opportunities where students exemplify the Volunteer Spirit, inspiring others to learn, lead, and serve.
The University of Tennessee Student Union partners with students to provide services and an intentional use of space to promote community, student learning and development, as well as a sense of belonging. The Student Union offers students the opportunity to eat, study, work, and relax in the heart of campus. It houses our Office of Sorority and Fraternity Life, the Jones Center for Leadership and Service, the Dean of Students Office, the Center for Student Engagement, the Visitors Center, the Center for Career Development & Academic Exploration, the VolShop, and VolTech.
60% [Administrative]
35% [EVENT SERVICES & OPERATIONS]
5% [OTHER]
60% [Administrative]
35% [EVENT SERVICES & OPERATIONS]
5% [OTHER]