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Event Services Manager

Make Ready USA

Houston, TX

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JOB DETAILS
SKILLS
BeOS Operating System, Catering Services, Communication Skills, Conference Management, Conferences, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Documentation, Event Management, Food and Beverage Industry, Lift/Move 25 Pounds, Logistics, Microsoft Office, Operational Communications, Order Management, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Sales Operations, Team Building, Team Lead/Manager, Time Management, Writing Skills
LOCATION
Houston, TX
POSTED
Today
The Greenleigh River Oaks - Opening Summer 2026

In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpected creativity. With a coveted location neighboring the charms of River Oaks, and the culture of Uptown's energy, The Greenleigh is the one place that truly celebrates, and elevates, the unexpected nature of Houston.

At The Greenleigh, exceptional events are thoughtfully designed and flawlessly executed. The Event Services Manager plays a key role in bringing meetings, conferences, and special events to life by coordinating logistics, managing client relationships, and ensuring every detail reflects the high standards of the property.

This role serves as the primary liaison between clients and hotel operations, working closely with Sales, Food + Beverage, and Banquet teams to deliver seamless and memorable event experiences.

Requested Tasks:
  • Serve as the primary point of contact for clients following the sales process through event completion
  • Coordinate all aspects of group meetings, conferences, and special events hosted at the property
  • Prepare and manage Banquet Event Orders (BEOs) and event documentation to ensure accurate communication with operational teams
  • Conduct planning meetings with clients to confirm event logistics, schedules, room setups, and catering requirements
  • Collaborate closely with Banquets, Culinary, Sales, and Operations teams to ensure seamless event execution
  • Monitor event setups and service to ensure client expectations and property standards are met
  • Manage room blocks, meeting space assignments, and event timelines
  • Respond promptly to client inquiries and resolve any issues that arise during event planning or execution
  • Maintain accurate records and documentation within event management systems
  • Support revenue and guest satisfaction goals for the hotel's meetings and events business
  • Adhere to Makeready's Guiding Principles, policies and procedures
  • Perform additional duties and assignments as needed
Requested Capabilities:
  • Prior experience in convention services, event management, or hotel group sales operations preferred
  • Experience coordinating meetings, conferences, or large-scale events in a hospitality environment strongly preferred
  • Excellent organizational and time-management skills
  • Strong attention to detail and ability to manage multiple events simultaneously
  • Exceptional client service and relationship-building skills
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office and event management systems preferred
  • Professional, polished, and service-oriented demeanor
  • Ability to stand, walk, and move throughout the property during meetings and events
  • Ability to lift objects up to 25 pounds related to event materials or setup


As part of the Makeready collection, we proudly offer a variety of thoughtful benefits for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

About the Company

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Make Ready USA