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Event Sales Manager, Hotel Services - Sheraton Overland Park

Encore

Overland Park, KS

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JOB DETAILS
SALARY
$40,919–$50,126 Per Year
SKILLS
Audiovisual, Business Strategy, Communication Skills, Computer Skills, Conference Management, Consultative Sales, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Develop and Maintain Customers, Emerging Technology, Health Maintenance, Hospitality and Tourism, Hotel Industry, Hotel Management, Meet Sales Quota, Physical Demands, Plan Meetings, Presentation/Verbal Skills, Profit & Loss, Relationship Management, Revenue Growth, Sales, Sales Forecasting, Sales Management, Sales Pipeline, Sales Support, Service Delivery, Standard Operating Procedures (SOP), Talent Management, Technical Support, Technology Sales, Time Management, Writing Skills
LOCATION
Overland Park, KS
POSTED
30+ days ago
Position Overview


The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.


Key Job Responsibilities


_Revenue Generation_


• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.


• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.


• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.


• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.


• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.


_Relationship Management_


• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.


• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.


• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.


• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.


• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.


_Sales Accountability_


• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.


• Ensure all known opportunities are in CRM and completely accurate and updated at all times.


• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.


• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.


• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.


Job Qualifications


• BS/BA or 1+ years of Encore or equivalent experience required


• 1 year technology sales or hospitality experience preferred


• Prior sales experience in audiovisual is a plus


• Knowledge of hospitality industry and sales processes preferred


• Technical aptitude and computer proficiency required


• Strong written and verbal communication skills


Competencies (by Core Values)


_Deliver World Class Service_


• Hospitality


• Ownership


_Do The Right Thing_


• Demonstrates Self-Awareness


_Drive Results_


• Ensures Accountability


_See The Big Picture_


• Decision Quality


• Manages Complexity


_Value People_


• Collaborates


For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).


Physical Requirements


Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Sitting: 4-5 hours per day


• Standing: 2-3 hours per day


• Walking: 2-3 hours per day


• Stooping: 0-1 hour per day


• Crawling: 0-1 hour per day


• Kneeling: 0-1 hour per day


• Bending: 0-1 hour per day


• Reaching (above your head): 0-1 hour per day


• Climbing: 0-1 hour per day


• Grasping: 0-1 hour per day


_Lifting Requirements_


• 0 - 15 lbs*: Occasionally


• 16 - 50 lbs*: Occasionally


• 51 - 100 lbs: Never


• Over 100 lbs: Never


_Carrying Requirements_


• 0 - 15 lbs*: Occasionally


• 16 - 50 lbs*: Occasionally


• 51 - 100 lbs: Never


• Over 100 lbs: Never


_Auditory/Visual Requirements_


• Close Vision: Continuously


• Distance Vision: Continuously


• Color Vision: Continuously


• Peripheral Vision: Continuously


• Depth Perception: Continuously


_Pushing/Pulling Requirements_


• 0 - 15 lbs*: Occasionally


• 16 - 50 lbs*: Occasionally


• 51 - 100 lbs*: Occasionally


• Over 100 lbs: Never


Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*


Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment


_Hotel_


Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.


The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.


#INDSALES


Salary Pay Range: $40,919.00 - $50,126.00


The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.


Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.


We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

About the Company

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Encore