Position Overview
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Job Qualifications
Bachelor's degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio-visual experience is required. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Knowledge of technical theory. Advanced problem-solving skills. Experience leading workflow and team members. A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs.
Competencies
Deliver World Class Service, Hospitality, Ownership, Do The Right Thing, Manages Ambiguity, Drive Results, Directs Work, Achieves Goals, See The Big Picture, Financial Acumen, Value People, Builds Effective Teams
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never.
Physical Activities
Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours
Lifting Requirements
0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally
Carrying Requirements
0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Occasionally
Work Environment
Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.