Company DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.Come join our FlockJob DescriptionReports To Food & Beverage DirectorSupervises Event staff of approximately 10 - 15 teammatesGeneral Purpose The Event Operations Manager coordinates the overall execution of all scheduled events in the hotels event spaces both contracted and internal events. Working closely with the Client Services Manager & Culinary Teams the Event Operations Manager leads the Banquets & Catering team in fulfilling and exceeding the clients vision while delivering high quality service and outstanding event experiences.Specific ResponsibilitiesThis position focuses on event operations staffing and executional leadership.Event ManagementHands-on management of events to ensure success including but not limited to setting up tables running food making drinks running AV equipment etc.Upholds & Improves 21c Service StandardsMaintains and implements efficient set up & tear down details and processes.Lead & Manage Event Captains Event Servers & BartendersDevelop Event Captains knowledge skills and capabilitiesLead event teams by maintaining 21c service standards modeling and empowering positive guest relations and reinforcing a culture of continuous improvement.Monitors Event Team hoursover-timeWorks with the on-site contact and assist with any requests in a professional and courteous mannerOverall Knowledge of productservices ability to articulate to on-site clients and guests. Attends & Assists with Site Visits and Menu Tastings as required.Organizes return of any rental equipment.Develops strong communication with Culinary Team and Food & Beverage Team.Other duties as assigned by your supervisor or manager.Team ManagementConducts interviews hires Event team implements training evaluates team on regular basisTracks team calendar & write weekly schedule for Event teamManage event labor cost and look for optimization opportunities in operationsAll HR People Culture processes followed for team includingPersonnel Action Forms up to date on all teammatesReview Event team time clock activity for accuracy & Approve Payroll WeeklyComplete Service Charge Distribution Sheet & Submit to Finance & PayrollReview Cycle maintained for all Event Teammates 30-Day & 90-Day for new hires mid-year and annual reviews for allDevelop and lead quarterly Event team trainingsAdministrative & FinancialUpkeep of all event signage menus food labels etc.Utilize and maintain all event documentation i.e. set-up sheets floorplans bar req sheets etcMaintain event POS buttons & equipment i.e. handheld terminalsRings in Events along with Event Captains and ensures all events are reported and accounted for correctly.Inventory B&C supplies and place orders for upcoming week of B&C events linens av soda etc.Perform accurate inventory of ChinaGlassSilverServeware etc. and work with F&B Director to order as neededDetermine when additional rental equipment is required and order with oversight from Director of Food & Beverage.Control expenses to budgetforecast and reconcile correctly according to accounting proceduresReview General Ledger and reconcile with CheckbookAttend & Actively Participate in Weekly BEO MeetingCommunicationMaintains a good working relationship with guests groups as well as leaders and teammates from other departments.Demonstrates clear concise written and verbal communication skills with team.Adheres to deadlines for both clients and internal departments.Maintains lines of communication between B&C and restaurant.Expert & Cheerleader for all things 21c. Can easily talk with guests about hotel restaurant museum and events.QualificationsRequires knowledge of Event Management. May require working knowledge of other major areas in the hotel and the skill to integrate and communicate that information.Competent with Windows-based computers Microsoft Office and familiar with industry standard software.Demonstrated management skillsDemonstrates enthusiasm for all things 21cMust pass a background checkPhysical Requirements Must be able to stand and walk for long periods.Must be able to carry full service tray comfortably.Must be able to lift at least 30 pounds.EducationFormal TrainingSome college preferredExperienceAt least one year working in Event ManagementAdditional Information21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status and other legally protected characteristic. The EEO is the Law poster is available herehttpwww1.eeoc.govemployersposter.cfm