Event Customer Service Representative - Entry Level

G.E.M. Co

Springfield, VA

JOB DETAILS
JOB TYPE
Full-time
LOCATION
Springfield, VA
POSTED
Today

We are a fast-growing event marketing and customer acquisition company seeking an Entry-Level Event Customer Service Representative to join our expanding team. This is a full-time position with paid training, ideal for individuals looking to begin a career in customer service, event marketing, brand promotions, or sales support.

In this role, you will represent well-known brands at live events, retail pop-ups, and promotional campaigns, engaging directly with customers to create positive, high-energy experiences.

No prior experience is required—entry-level candidates are encouraged to apply, especially those with backgrounds in retail, hospitality, restaurants, or other customer-facing roles.


Position Overview

As an Event Customer Service Representative, you will serve as a front-line brand representative at live promotional events. You will help drive customer engagement, brand awareness, and customer acquisition through face-to-face interaction in fast-paced environments.

This is an excellent opportunity for individuals seeking hands-on experience and long-term career growth in events, marketing, and sales.


Key Responsibilities

  • Provide exceptional face-to-face customer service at live events and promotional campaigns
  • Represent client brands and clearly communicate products and services
  • Engage with customers to answer questions and provide solutions in real time
  • Assist with event setup, execution, and breakdown
  • Support marketing campaigns and promotional sales initiatives
  • Build positive customer relationships to increase brand awareness and loyalty
  • Identify upselling and cross-selling opportunities and refer leads to sales teams
  • Track customer interactions and maintain accurate records
  • Collaborate with team members to achieve event goals and performance targets

Qualifications

  • Entry-level applicants welcome (0–2 years of experience)
  • Experience in customer service, retail, hospitality, events, or sales is a plus
  • Strong communication and interpersonal skills
  • Outgoing, approachable, and confident in face-to-face interactions
  • Flexible availability, including evenings and weekends for events
  • Strong work ethic and goal-oriented mindset
  • Team player with a positive, coachable attitude

Who We’re Looking For

We are seeking individuals who are:

  • Energetic, motivated, and career-driven
  • Strong in people skills and relationship building
  • Comfortable in fast-paced, event-based environments
  • Interested in marketing, customer service, promotions, or sales careers
  • Excited about growth, leadership development, and long-term advancement

What We Offer

  • Paid training and ongoing professional development
  • Fast-track advancement into leadership and management roles
  • Competitive pay with performance-based bonuses and incentives
  • Full-time, stable employment
  • Hands-on experience in event marketing, customer service, and sales
  • Fun, energetic, and team-oriented work environment
  • Team outings, networking opportunities, and company events

Apply Today

We are actively hiring for immediate start dates. If you're ready to begin your career in event marketing, customer service, and sales, apply now for immediate consideration.

Join a company focused on growth, performance, and internal promotion, and start building your career from day one.

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About the Company

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G.E.M. Co