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Estimating Program Supervisor

ServiceMaster

Remote

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JOB DETAILS
SKILLS
Administrative Skills, Auditing, Bioremediation, Career Development, Coaching, Communication Skills, Continuous Improvement, Customer Satisfaction, Dental Insurance, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Maintain Compliance, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Onboarding, Operational Support, Operations Management, Organizational Skills, Performance Goal Setting, Project Estimates, Project/Program Management, Quality Assurance, Quality Management, Risk Management, Sales, Service Level Agreement (SLA), Team Player, Time Management, Vision Plan
LOCATION
Remote
POSTED
9 days ago

Description

We Play to Win—Together. 
ServiceMaster® Brands is building a future fueled by empowered teams and bold ideas. We’re on a path to double our size, and that takes courage, creativity, and relentless drive. If you’re ready to lead change and help franchisees succeed, this is your moment. Join us and be part of something extraordinary. 
  
Perks & Benefits That Support You: 
  
  • Medical, Dental, and Vision insurance starting the first day of the month after you’re hired 
  • Competitive 401(k) match to help you invest in your future 
  • Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate 
  • We’re committed to your development with career advancement and professional growth 
Estimating Program Supervisor :
 
The Estimating Program Supervisor is responsible for daily execution and quality management of estimating operations. This role provides direct, hands-on leadership to estimators through coaching, quality assurance, and workload management to ensure service levels, accuracy, and customer satisfaction are consistently met. The Supervisor serves as the primary point of accountability for individual and team performance and supports operational continuity through active participation in estimating activities.
 
What you will do: 
 
 
  • Oversee day-to-day estimating operations to ensure accuracy, efficiency, and SLA compliance.
  • Conduct routine QA audits and provide real-time coaching and corrective feedback to estimators.
  • Monitor individual and team productivity metrics; escalate trends or risks to management.
  • Assign and rebalance workloads to meet service demands and cycle-time expectations.
  • Complete estimates as needed to support operational coverage and surge volume.
  • Serve as a first-level escalation point for estimator questions and franchisee inquiries.
  • Ensure consistent and proper use of estimating systems, tools, and workflows.
  • Support onboarding and training of new estimators through job shadowing and skills reinforcement.
  • Maintain scheduling, timekeeping, and administrative coordination for the team.
  • Directly supervise estimators and ensure adherence to performance, quality, and service standards.
  • Coach employees toward individual performance goals and professional development.
     What you will bring:
    • Strong time management and organizational skills, with the ability to manage daily operational priorities in a fast-paced environment.
    • Ability to adapt quickly to shifting needs while remaining flexible, proactive, and efficient.
    • Effective interpersonal and communication skills, with the ability to build trust and work collaboratively with team members and internal stakeholders.
    • Proficiency in estimating platforms such as Xactimate, Symbility, Xactanalysis, and Claims Connect.
    • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
    • Growth-oriented mindset with strong teamwork, coaching, and continuous improvement focus.
    • Associate’s degree or equivalent industry experience required.
    • Level 2 or higher Xactimate Certification or equivalent estimating experience.
    • 3–5 years of claims operations or frontline leadership experience.
     
    About SMB: 
    ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under several trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, and TWO MEN AND A JUNK TRUCK®. 
    While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities. 
     
    Equal Opportunity Employer:  
    It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.  
    Accessibility & Accommodations:  
    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at 

    weacknowledge@servicemaster.com

    . 
    Pre-Employment Screening: 
    Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. 
    California Applicants:  
    Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 
      

    About the Company

    S

    ServiceMaster

    ServiceMaster-servicemaster
    COMPANY SIZE
    1 to 9 employees
    INDUSTRY
    Business Services - Other
    FOUNDED
    1929