Call Centers, Call Volume, Communication Skills, Customer Escalations, Documentation, High School Diploma, Organizational Skills, Team Player, Time Management
Part Time Call Center Specialist (Duty Operator) sought to handle incoming calls related to environmental emergencies in Norwell, MA or Jacksonville, FL. This role involves answering high-volume calls, accurately documenting incident details, escalating urgent cases, and maintaining clear communication with internal teams and clients. The shift is 12 hours on weekends (Saturday and Sunday, 6:00 p.m. – 6:00 a.m.).
Qualifications include a High School Diploma or GED, strong computer and communication skills, and the ability to remain calm during crises. The position offers health benefits, 401K, paid time off, training, and growth opportunities. Key responsibilities encompass professionalism, accuracy, confidentiality, and timely follow-up. The role requires decisiveness, organizational skills, and the ability to work independently or in a team, with overtime as needed.
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Clean Harbors
Clean Harbors is North America’s leading provider of environmental, energy and industrial services. The Company serves a diverse customer base, including a majority of the Fortune 500 companies, across the chemical, energy, manufacturing and additional markets, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates throughout the United States, Canada, Mexico and Puerto Rico.
10,000 employees or more
https://www.cleanharbors.com/