ER Technician

Position Summary

The Emergency Room Tech provides technical support for physicians and nurses in the Emergency Center. The purpose of this position is to assist and support the nursing and medical staff of the Emergency Department, to perform patient care, environmental tasks, and manage supplies and equipment to ensure the patient-focused, cost-effective operation of the department.

Essential Duties & Responsibilities

• Assists the RNs and physicians in providing technical care of the patients by: Documenting vital signs, performing phlebotomy and IV starts, performing EKGs, transporting patients, placing patient on cardiac and vital sign monitors, performing Point of Care Testing, performing wound care, and obtaining lab specimens and documents all care/procedures provided
• Assists the physician with physical exams, diagnostic and therapeutic procedures
•  Applies a variety of orthopedic splints and fits patients for crutches
•  Ensure that patient care areas, storage rooms, and equipment are clean and maintained
• Cleans equipment and workspace (including patient rooms, restrooms, waiting room, and nurse’s station)
• Ensure that there is a sufficient amount of lab supplies, linens, stock room supplies
• Assists with unloading supplies into Emergency Center
• Perform POC and QC lab testing
• Perform daily check of ABC equipment in each room
• Maintain temperature logs in Pharmacy and Lab
• Responsible for changing out Sharp’s containers
• Recognizes equipment malfunctions and refers for repair
• Perform patient care as directed by nursing or medical staff, documenting on the medical record
• Ensure an adequate supply of equipment needed for patient care and is responsible for stocking
  items such as: linens, wall mounts, thermometer probes and Otoscope probes, upper and lower
  drawers, vital sign machine, IV carts, ortho carts, urine cups and wipes, triage wound supplies,
  nourishment counter, patient and waiting room refrigerators
• Perform other duties as assigned

Safety/Infection Control

Demonstrate knowledge of and adhere to regulations and ER policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials

Performance Improvement

Participate in performance improvement activities as necessary

Customer Service

Maintain confidentiality of patient related issues

• Demonstrate effective interpersonal skills
• Treat all patients, visitors, and staff members fairly and with respect
• Utilize effective communication methods and skills
• Explain all procedures, treatments, and care while remaining aware of language barriers
• Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs

ER Policy

• Ensure personal appearance is clean and neat
• Responsible for wearing ER identification at all times
• Attend all ER required meetings and in-service education
• Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
• Compliance with attendance standards
• Demonstrate flexibility when changes in assignments are necessary

Qualifications

EDUCATION & EXPERIENCE

• High school diploma or equivalent
• 1-3 years’ experience in an Emergency Room setting or 1-3 years’ experience as an Emergency
• Medical Technician EMT-P (or equivalent) required

LANGUAGE/MATH/REASONING ABILITY

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation

COMPUTER SKILLS

• Basic computer skills

CERTIFICATE/LICENSES

• Current Emergency Medical Technician (or equivalent) certification preferred
• Current BCLS Certification required
• Current ACLS Certification preferred
• Current PALS Certification preferred

Competencies

• Professional Maturity: The ability to separate emotional feelings from the real issues at hand
• Responsibility: The ability to accept choices you have made and the results they have led to
• Communication: The ability to write and speak effectively; actively listens to others, and give feedback
• Flexibility: Demonstrate responsiveness and adaptability following change initiatives
• Intelligence: Understand information and apply new knowledge
• Energetic: Exhibits high levels of energy and enthusiasm
• Organized: Efficient in structuring tasks to be accomplished
• Computer Savvy: The ability to use technology efficiently and effectively
• Customer Service: The ability to enhance customer satisfaction
• Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization
• Integrity and Respect: Demonstrates upmost level of integrity
• Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Collaboration and Partnership: Encourages participation from team members
• Manages Change: Demonstrates flexibility with changing environments
• Problem Solving: Resolve issues in a timely manner
• Attention to Detail: Follows procedures to ensure entry of data
• Organization: Uses time efficiently by prioritizing and planning work activities
• Judgment: Ability to make independent decisions
• Teamwork: Works with others to accomplish objectives and shows support for decisions
• Quality: Sets high standards to ensure quality in work performed
• Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations

Physical Demands

• Requires visual acuity to inspect and analyze work close to the eyes and ability to hear sound with or without correction; Ability to climb, stoop, kneel, reach, stand, walk pull, push lift, and able to exert up to 40 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects
• Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature
• The physical demands for this position include: adequate vision, hearing, and repetitive motion
• Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms
• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
• Bending legs downward and forward by bending leg and spine
• Standing, particularly for sustained periods of time.
• Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Raising objects from a lower to a higher position or moving object horizontally from position to
  position

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation