Equine Practice Manager

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Equine Practice Manager Tacoma Equine Hospital

Job Description

Practice Manager Position

Tacoma Equine Hospital - a trusted, long-established, and highly regarded equine practice in the beautiful Pacific Northwest - is seeking an experienced Practice Manager. We're a tight-knit, team-oriented group of professionals who truly enjoy working together. Our shared mission is simple: exceptional care for the horse (and donkeys and mules, too). If you want to join a practice with deep roots, forward momentum, and a strong sense of community - let's talk.

As Practice Manager, you will serve as a key member of the leadership team, working in close collaboration with our Managing Veterinarian and support staff to ensure smooth operations, exceptional client service, and a thriving team culture. This role is ideal for a driven, organized, and team oriented leader who thrives in a fast paced equine environment and is passionate about supporting both people and patients.

Life in the Pacific Northwest

Located just outside Seattle and the Puget Sound, Tacoma offers the perfect balance of city amenities and outdoor lifestyle. From mountain hikes and trail rides to coastal escapes, skiing, and kayaking - the Pacific Northwest is a haven for nature lovers and adventurers. Enjoy vibrant local culture, fresh food, and a strong sense of community, all while building your career with a respected equine practice.

Key Responsibilities

Leadership & Strategic Planning

• Partner with the Managing Veterinarian to set and achieve short and long term strategic goals
• Foster a supportive, collaborative team culture focused on high quality patient care and exceptional service
• Lead staff meetings, team building initiatives, and internal communications
• Champion change and promote best practices across all areas of hospital operations

Operations Management

• Oversee day to day administrative operations, ensuring seamless clinic and ambulatory workflows
• Ensure compliance with OSHA, DEA, and other regulatory standards
• Maintain hospital scheduling and optimize labor utilization
• Supervise fleet maintenance, facility upkeep, and IT needs

Team & HR Management

• Lead recruitment, onboarding, training, and ongoing development of support staff
• Manage performance processes, including coaching, evaluations, and disciplinary actions
• Maintain accurate licensure, CE records, and credentialing documentation for veterinarians and staff

Client Service & Community Engagement

• Ensure exceptional client service, resolving concerns with professionalism and empathy
• Implement strategies to strengthen client relationships and grow local referrals
• Support educational outreach, marketing initiatives, and community engagement through Tacoma Equine's digital platforms and local events

Financial Management

• Manage accounts receivable/payable, bank deposits, and invoice audits
• Oversee payroll processing and DVM production calculations
• Monitor inventory, purchasing, and facility expenses
• Collaborate on budgeting and forecasting to support sustainable clinic growth

Qualifications

• Bachelor's degree in business, management, or a related field (preferred)
• 3-5 years of experience in a veterinary, medical, or equine practice leadership role
• Strong knowledge of HR best practices, financial reporting, and inventory control
• Proficiency in Microsoft Office and practice management software (EzyVet experience a plus)
• Excellent interpersonal, organizational, and communication skills
• Equine industry experience or horse background strongly preferred

To learn more about us, please visit https://www.tacomaequine.com/

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Tacoma, Washington, United States

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