Epic Trainer | HaBITTS | Full Time

About the Role:

The credentialed trainer is responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community. This position requires completion of the credentialing process including an intense five-week training program on the applications(s) you will be teaching, competency checking, teach-backs and teaching the application before a review panel prior to credentialing. Requires a strong skill set in interpersonal, written and verbal communication.

Tasks and Responsibilities:

Active participant on training team contributing based on particular area of clinical or business expertise. Consistently accomplishes assigned tasks according to project deadlines, schedules and quality standards.

Training:

• Arrive prior to scheduled training class to prepare the classroom including setting up the training environment and other logistics.

• Deliver standardized, instructor led, scripted training curriculum to Providers, clinical and non-clinical staff.

• Conduct engaging and effective training sessions to diverse audiences

• Perform Attendance and Competency assessment tracking after each class.

• Complete required documentation related to class session.

• Incorporate the principles of Adult Learning in their training classes.

• Assess training needs before, during and after each class.

• Makes necessary adjustments to training delivery based on student and training team feedback.

Policy and Procedures:

• Adheres to the HFHS Core Values as demonstrated through positive patient/guest relations, positive and effective interactions with staff, and formulating and meeting developmental goals.
• Applies the knowledge of unit/department workflows & policy and procedures associated with the use of Epic software.

Go-live

• Provide support to all staff and Providers according to assigned coverage schedule.
• Conduct rounding to HFHS sites during the initial weeks of go-live to support end users according to the assigned coverage schedule.

Issues Management:

• Training and support issues are identified, communicated and escalated to ensure timely resolution.

Communication:

• Strong verbal and written communication skills with a proven ability to build collaborative relationships with a variety of departments.
• Participates in regular day-to-day communication with HFHS project teams to ensure the training will fit the organization's needs.

Post Go-Live Support and Optimization:

• Provide on-going unit/department rounding as assigned to provide training and support
• Identify issues and concerns and communicate those back to project team for discussion and resolution
• Identify trends that may require additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc.
• Promote effective use of the Epic system, identify and prevent bad habits and workarounds.
• Serve as a change agent to promote, effect and support change in workflow and behaviors related to the Epic system implementation (documentation at the point of care, on-line review of information, etc.)
• Conduct new hire computer system training during the transition period as needed. Other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma or G.E.D. equivalent required. Medical Assisting, Nursing, Health Care Administration, Project Management or Information Technology is preferred.
• Bachelor's Degree in education, instructional design, clinical field or equivalent combination of education and experience preferred.
• Associate's Degree or equivalent from a two-year college or technical school preferred. Instructional Design experience preferred.
• Minimum of three to five (3-5) years of computer related experience required, preferably in a medical clinic setting or training in a hospital setting is preferred.
• One to two (1-2) years of experience with electronic medical records, information systems and/or one to two years of clinical/healthcare training experience.
• Attend and successfully complete the 5-week Trainer Credentialing Program at HFHS training site.
• Requirements for successful completion include: a passing grade of 80% or higher on the competency exam and successfully presenting a training topic.
• Experience EMR training and/or implementation a plus.
• Ability to work variable shifts: Training will be provided Monday through Friday (go lives may include Saturday or Sunday).
• Knowledge of HFHS clinical and operational workflows, as well as policy and procedures is beneficial.
• Ability to consistently present scripted training materials to large groups, and to conduct engaging and effective training sessions to diverse audiences including management staff, nurses, medical assistants, ancillary support staff, physicians, mid-level providers (NP & PA) and others.
• Well respected by peers and management and viewed as a trusted resource.
• Patience, with the ability to adapt to challenging classroom situations & personalities.
• Outstanding customer service, people and organizational skills.
• Excellence orientation: Constantly looks for ways to improve personal and organizational performance.
• Ability to maintain a high-level of energy, adaptability and flexibility necessary for this project.
• A prior knowledge and expertise in information technology is not required. The person needs to be comfortable in the use of technology, but it is not necessary to be an "expert". Familiarity with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word) is suggested.

Additional Information

• Organization: Corporate Services
• Department: Ascension HaBITTS
• Shift: Day Job
• Union Code: Not Applicable