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Epic Systems Analyst V, Compass Rose

Kaiser Permanente

Greensboro, NC

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JOB DETAILS
SALARY
$127,200–$127,200
SKILLS
1st Level Support, 2nd Level Support, Administrative Skills, Analysis Skills, Clinical Data Collection, Computer Science, Continuous Improvement, Cross-Functional, Customer/Client Research, Documentation, Environmental Impact, Epic Systems, Establish Priorities, Health Informatics, Healthcare, Healthcare Software, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Leadership, Mentoring, Performance Tuning/Optimization, Problem Solving Skills, Production Support, Production Systems, Project Planning, Project Tracking, Resolve Customer Issues, Scripting (Scripting Languages), Social Sciences, Software Administration, Systems Administration/Management, Systems Analysis, Systems Engineering, Systems Maintenance, Team Lead/Manager, Technical Support, Time Management, Trend Analysis, Validation Testing
LOCATION
Greensboro, NC
POSTED
Today
Job Summary:

In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.

Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.


Essential Responsibilities:


  • Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.

  • Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.

  • Collaborates with technical and project team leaders to resolve system problems and application-specific issues.

  • Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.

  • Escalates unresolved or critical issues, risks or problems to system engineers and management.

  • Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.

  • Plans and performs complex system configuration.

  • Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.

  • Plans the maintenance, modification, and documentation of applications.

  • Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.

  • Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate.

  • Provides complex application-oriented administration and technical support for production and non-production environments.

  • Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.

  • Develops guidelines to prevent and/or resolve recurring problems.

  • Recommends and executes complex performance tuning and optimization activities.

  • Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes.

Minimum Qualifications:


  • Minimum four (4) years experience working with EPIC or comparable health system software
    OR
    Minimum four (4) years scripting or programming experience.

  • Minimum two (2) years in a leadership role working with IT or operational teams.

  • Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.


About the Company

K

Kaiser Permanente

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research. Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1945
WEBSITE
http://www.kp.org/careers