Analysis Skills, Business Continuity Planning (BCP), Business Skills, Clinical Facilities, Communication Skills, Continuous Improvement, Customer Relations, Data Analysis, Disaster Recovery, Epic Cadence (Scheduling), Epic Certification, Epic Prelude (Patient Registration), Epic Systems, Healthcare, Healthcare Providers, Hospital, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Investment Services, Microsoft Office, Nursing, On Call, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Project/Program Management, Release Notes, Software Administration, Software Design, Software Testing, Systems Administration/Management, Systems Analysis, Technical Support, Technical Writing, Testing, Willing to Travel, Workflow Analysis, Writing Skills
Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.
Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.
Ardent includes:
- 30 hospitals
- 280 sites of care
- 4,281 beds
- 24,000+ team members
- 8,200+ nurses
- 1,800+ aligned providers
- 5.8M annual provider encounters
- 421 medical residents
Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.
We believe it is this mix of corporate support and local autonomy that equips our teams for success.
POSITION SUMMARY:
The Epic Prelude Systems Analyst is responsible for the development, configuration, continuous improvement and support for the Epic Patient Access team focusing on Cadence, Prelude, Grand Central and could include Real Time Eligibility, Welcome or Referrals. The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.
Responsibilities:
- Translates practice and specialty workflows into application and technology designs.
- Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
- Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
- Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate.
- Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
- Assist with defining, testing and implementing interfaces with third party system, and develop effective end-to-end workflows around the interfaces (as applicable).
- Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager.
- Participates in business continuity planning and assists with the development of disaster recovery measures.
- Participates in after-hours support On-Call rotation.
Qualifications:
Required Qualifications
- BA/BS degree or equivalent experience.
- 3+ years of experience in applicable business area (clinical, operational or IT systems support).
- Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
- Strong understanding in the areas of application technology and system design.
- Proficient in Microsoft Office 365 tools
- Excellent oral and written communication skills, as well as strong interpersonal relationship skills.
Preferred Qualifications
- Epic Certifications: Cadence/Prelude, Referrals, Welcome strongly preferred
- 5 years of experience working within Information Technology implementing and supporting applications
- Epic go-live experience providing onsite and/or remote support
- Ability to travel up to 25% to Ardent facilities for pre-activation, implementation