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EPIC Go-Live ATE

Insight Global

Allentown, PA

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JOB DETAILS
SALARY
$45 Per Hour
JOB TYPE
Contractor
SKILLS
Establish Priorities, Healthcare, Picture Archiving and Communication System (PACS), Product/Service Launch
QUALIFICATIONS

- Must be able to travel to the Philadelphia area for the 2 go live dates for 7 days at a time: August 1st, and September 12th

- Experience with Sectra, PACS or Radiant ATE

- Great customer service skills

RESPONSIBILITIES
  • Serve as the primary on-site support during the Sectra imaging system go-live for all clinical and allied staff.
  • Provide real-time assistance to end users, guiding them through system workflows and resolving issues as they arise.
  • Triage and escalate technical or process-related issues to the tier 2 command center.
  • Monitor support activity and identify trends or recurring issues to inform training or system adjustments.
  • Maintain documentation of issues, resolutions, and user feedback for post-go-live review.
  • Collaborate with training and implementation teams to reinforce best practices and system usage.
  • Ensure a positive user experience by being approachable, knowledgeable, and responsive.
     
LOCATION
Allentown, PA
POSTED
6 days ago

A large healthcare system based in the Philadelphia area is seeking contract ATE go‑live support for the roll out of their new imaging platforms, Sectra. The priority is to identify Sectra ATE candidates, or candidates with any PACs ATE experience. Support will be onsite no more than 60 hours a week across 7 days at a time.

About the Company

I

Insight Global

HEADQUARTERS
Atlanta, Georgia, US
INDUSTRY
Healthcare Services
FOUNDED
2001