Epic Cloud Administrator

Southeast. Always the right career direction.

Job Description Summary

The Epic Cloud Administrator is responsible for designing, building, and maintaining scalable, secure, and high-performing cloud architectures that align with overall business objectives. This position ensures the optimal performance and continuous availability of client-facing Epic applications and their supporting back-end infrastructure, including servers and virtualization technologies, by adhering to industry best practices in cloud adoption, security, and optimization. They will also serve as an Epic Client Systems Administrator (ECSA).

Job Description

Essential Functions

General

• Ensuring compliance with cloud security best practices, governance, and regulatory requirements.
• Acting as the primary support contact for new development, technical issues and general questions related to assigned applications.
• Maintaining EPIC technical infrastructure.
• Collaborating with Epic to implement new projects (e.g., new module).
• Analyzing and communicating impact of known issues.
• Triaging requests and determining priority of issues.
• Collaborating across roles and teams to solve end-user problems
• Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic software.

Epic Cloud Administrator

• Designing and implementing scalable, secure, and cost-effective cloud architectures on Microsoft Azure or other platforms as required.
• Working with migration vendor to implement Epic in the Cloud.
• Developing and maintaining Azure infrastructure as code using tools like Terraform, ARM templates, or Bicep.
• Optimizing cloud resources for performance, cost-efficiency, and reliability.
• Collaborating with development and security teams to integrate cloud solutions seamlessly.
• Troubleshooting and resolving cloud infrastructure and networking issues.
• Staying up to date with emerging Azure services and cloud technologies.

Epic Client Systems Administrator

• Managing upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing any issues.
• Working with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline.
• Participating in training, working with end users and notifying those areas of new feature updates as they are available.
• Staying up to date on all releases and participating in the quarterly update process.
• Resolving end-user application issues using Epic documentation and ensuring business needs are met.
• Collaborate closely with stakeholders, development teams, and IT operations to ensure the consistent application of best practices in cloud adoption, security, and optimization.
• Manage client-facing Epic applications and their supporting back-end servers.
• Maintain, troubleshoot, and repair servers within the Web and Services stack that host critical applications such as Hyperspace Web, MyChart, and Interconnect.
• Ensure the availability of client applications to end-users, maintaining them in accordance with Epic best practices and SEH standards.
• Oversee crucial backend hardware and software, including but not limited to VMware servers and load balancing servers.
• Validating solutions are complete and appropriately implemented.
• Identifying and implementing requested changes to the system.
• Follows established guidelines for system change control. Implements approved changes based on end user designated priorities. Maintains system documentation to enable ongoing support of the system. Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments.
• Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety

Supervised Positions

• None

Qualifications

Minimum Education Required

• Associates degree, Associate IT degrees, 3rd party information technology certifications, along with comparable experience considered.

Minimum Education Preferred

• Bachelor's degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree

Minimum Experience Required

• Testing and Scoring: All applicants are required to take the Epic pre-requisite testing and meet acceptable scoring requirements for consideration for positions.
• Certification: Epic certification is a required component for all Epic analysts. Employees will be provided with training and multiple opportunities to obtain the certification within a designated period.
• Experience: Two years relative Epic experience maintaining Epic Server Systems / Client Systems locally or cloud.
• Strong knowledge of Azure services, including Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, Azure DevOps, Azure Storage, and Networking.
• Experience with CI/CD pipelines and DevOps methodologies.
• Proficiency in PowerShell, Python, or other scripting languages for automation.
• Strong problem-solving skills and ability to work in a fast-paced, agile environment.

Minimum Experience Preferred

• Experience: Demonstrated knowledge of multiple hospital department operations and computer applications is preferred.
• Azure certifications (e.g., Azure Solutions Architect Expert, Azure Administrator, or Azure Security Engineer) are highly preferred.
• Experience with hybrid cloud environments and on-premises to cloud migrations.
• Knowledge of multi-cloud strategies (AWS, GCP, Azure).
• Familiarity with AI/ML services on Azure.

Required Knowledge/ Skills/ Abilities

• Maintain current certifications obtained

• Demonstrates responsibility for educational requirements as evidenced by reading all assigned related references, and attending all required educational meetings, or webinars, and completing annual Symplr requirements.

• Demonstrates commitment to organizations five (5) priorities and Six Ground Rules

• Person in this position is required to understand, agree upon and follow our Six Ground Rules:

• No excuses.

• We are a team.

• Bring up your ideas.

• Poor performance will be addressed.

• 'That's not my job' is not acceptable

• Manage Up.

• Knowledge: Demonstrated knowledge of clinical and business workflows in a hospital and ancillary setting are highly preferred.

• Security: This position has access to and knowledge of extremely sensitive, private, and confidential materials. The ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination.

• Service: Exceptional customer service and support skills are expected and required. Our objective as a department is to provide the very best service to all the departments that we serve.

• Expectations: As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holidays if/when necessary (required) and take after hours call on rotation with other analysts.

In addition to the above, home office employees are expected to:

• Maintain professional decorum and dress appropriately for virtual meetings
• Need to focus and manage distractions
• Protect company's information
• Strong work ethic is a must

Shift

Day

Shift Details

8:00 am - 4:30 pm

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.