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Epic Cadence AppCoordinator

Intellibee

Santa Clara, CA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Acceptance Testing, Adobe GoLive, Analysis Skills, Blackout, Cryptography, Epic Cadence (Scheduling), Epic Certification, Epic Systems, Establish Priorities, Frequently Asked Questions (FAQ), Gap Analysis, Healthcare, Instructional Design, Interviewing Skills, Knowledge Base, Metrics, Operational Audit, Order Delivery, Performance Analysis, Problem Solving Skills, Project Planning, Requirements Management, Risk, Standard Operating Procedures (SOP), System Operations, Systems Administration/Management, Systems Analysis, Systems Maintenance, Technical Analysis, Test Case, Test Plan/Schedule, Training/Teaching, Unit Test, Workflow Analysis
QUALIFICATIONS

REQUIRED SKILLS & ABILITIES:

  • Manage complex project planning, analysis, development, build, testing and Implementation.
  • Perform in depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic Software.
  • Collaborate with stakeholders.
  • Interact with vendors and other to identify, prioritize and recommend alternate solutions and risk mitigation strategies.
  • Assist staff in developing practices to improve configuration and documentation processes.
  • Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing.
  • Facilitates and attends meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs.
  • Collaborate with others as needed for Epic native reporting.
  • Investigates, designs, develops, tests, and implements Epic native reports and dashboards.
  • Ability to be onsite for Initial system review, as business requires, and implementation.
  • Ability to pass background check security and be onsite in adult correctional facilities.
  • Ability to travel between site locations.
  • Experience in business Analysis, build and adjustment of existing workflows.
  • Coordinate and communicate with process stakeholders
  • Lead meetings and resolve conflicts
  • Work with minimal guidance
  • Customer service principles.
  • Communicate effectively, both orally and in writing.

ADDITIONAL QUALIFICATIONS

  • Epic Cadence (Required)
  • Epic Referrals (Desired)

Benefits at IntelliBee

  • Long-Term Stability: Join us on a multi-year opportunities with room to grow.
  • Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
  • Future Planning: Enroll in our 401(k) program and invest in your financial security.
  • GC Assistance: We support immediate Green Card processing, if required.
RESPONSIBILITIES

Roles & Responsibilities

  • Customer: Provide access to systems and SMEs, approve deliverables, schedule facility access, and coordinate internal communications.
  • Contractor: Lead analysis, design, configuration, training, and release support; maintain documentation; report status and risks weekly.

Assumptions & Dependencies

  • Timely access to environments and stakeholders.
  • Decision availability and UAT signoffs.
  • Change management support from Customer (comms, leadership sponsorship).
  • Thirdparty system vendors participate as needed.

Acceptance Criteria

  • Requirements documented and approved.
  • Tobe workflows implemented and tested with <2% critical defects at golive.
  • Training delivered to 95% targeted users prior to golive.
  • Adoption metrics meet agreed targets

Reporting & Governance

  • Weekly status report: progress, risks, issues, decisions required.
  • Steering reviews at phase gates (Discovery complete, Design complete, UAT complete).

Risk Management

  • Onsite access delays buffer in schedule; early coordination with facility admin.
  • Change resistance enhanced communications plan, floorwalkers during HealthLink Scheduling go live.
  • System constraints phased enablement, pilot, and rollback options
LOCATION
Santa Clara, CA
POSTED
6 days ago

OBJECTIVE:

Epic Cadence certified analyst to perform full scale assessment of current scheduling system and workflows, providing a recommendation for improvements, changes, and project plan to optimize the current Custody Health Services scheduling performance and processes.

TYPICAL DELIVERABLES

Objectives:

  • Assess current workflows and system functionality across operations.
  • Collaborate with Operations to define options, constraints, and requirements.
  • Propose alternative solutions with recommended approaches and timeframes.
  • Rebuild workflows aligned to agreed requirements and standards.
  • Provide training and golive support for new workflows and functionality.

Scope of Services

Discovery & Analysis

  • Review existing workflows, SOPs, and system configurations.
  • Conduct stakeholder interviews (Operations, IT, Compliance, Training).
  • Map “asis” processes, pain points, handoffs, and data flows.
  • Evaluate technical and operational constraints (e.g., role based access, facility policies, Custody alignment).
  • Produce a gap analysis and prioritized improvement list.

Requirements & Solution Options

  • Facilitate workshops to capture functional/nonfunctional requirements.
  • Define acceptance criteria and measures of success.
  • Draft up to three solution options (including “noregrets” quick wins), with pros/cons, effort, risk, cost, and timeline.
  • Recommend a preferred approach and implementation plan.

Workflow Redesign & Configuration

  • Design “tobe” workflows (diagrams, swimlanes).
  • Update system configuration, roles, and permissions to support redesigned workflows.
  • Create test cases and execute configuration/unit testing.
  • Coordinate User Acceptance Testing and incorporate feedback.

Training & Enablement

  • Assist Instructional Designer (ID) to develop rolebased training (User, Supervisor, Administrator).
  • Assist ID with production training assets: quickstart guides, job aids, videos, and knowledge base articles.
  • Assist with delivery of instructorled sessions (onsite/virtual) and trainthetrainer, if needed.
  • Establish plan for postgolive support channels and office hours.

Release & Stabilization Support

  • Plan cutover (communications, blackout windows, rollback plan).
  • Support golive across designated facilities.
  • Monitor adoption, performance, and error rates.

Deliverables

  • Discovery Pack: Asis maps, painpoint inventory, system assessment, gap analysis.
  • Requirements & Options Report: Requirements, evaluation matrix, solution options, recommended approach, highlevel timeline.
  • Design Artifacts: Tobe workflows, configuration specifications, data/role mappings.
  • Test & UAT Results: Test plan, cases, UAT signoff.
  • Training Materials: Rolebased guides, slides, recordings, FAQs, KB articles.
  • Release Plan: Cutover checklist, communications, risk/rollback plan.
  • GoLive & Post-live Summary: Adoption metrics, issue remediation, lessons learned.
  • Final Report: Outcomes vs. success criteria, recommendations, sustainment plan.

Timeline (Illustrative) Tentative until full plan and discussion

  • Discovery & facility walkthroughs
  • Requirements workshops & options analysis
  • Workflow redesign & configuration
  • UAT & refinements
  • Training delivery
  • Golive Actual schedule will be finalized after Discovery; multifacility deployments may phase by cohort.

Onsite Visits & Security Requirements

  • Facilities: (2) Adult correctional facilities.
  • Clearances: Contractor personnel shall meet background checks and clearance requirements per facility policy (e.g., compliance, fingerprinting, badge issuance).
  • Onsite Protocols: Adhere to safety, equipment restrictions, contraband policies, and escorted movement rules.
  • Data Handling: No sensitive data leaves premises without authorization; encryption at rest/in transit; leastprivilege access.
  • Devices: Only approved, hardened devices; disable prohibited peripherals; follow facility network access procedures.

About the Company

I

Intellibee

IntelliBee is a global Information Technology services company that provides enterprise integration services in the areas of cloud computing, wearables, IoT, mobile application development and analytics in big data.
 
IntelliBee has state-of-the-art engineering centers located in the Farmington and San Francisco. IntelliBee develops projects for its clients in government, health care, auto and finance industries using cloud platforms using proto type driven agile methodologies.
 
We have a 360 Degree relationship with salesforce and we a Salesforce Consulting and ISV Partner
 
Our products, IntelliFleet, IntelliJMS and IntelliHealth are built on top of robust salesforce platform
  •  IntelliJMS our 100% cloud based Jury Management systems helps courts manage the jury systems with very minimal internal IT investments.
  •  IntelliFIT is a IoT health product offers doctors’ offices and hospitals manage and monitor their patients/client’s vital statics remotely.
  • IntelliFleet offers remote fleet management capabilities for the fleet/logistics operators.
  • IntelliSIGN offers work place communications 
We are a National Minority Development Council certified member with extensive Government, Healthcare and Manufacturing domain experience.
 
 
Our professional services division offers top notch IT talent in the using our 6 stages of internal assessments and 7 levels of compliance checks. We provide top talent with PM’s, Architects, engineering and test teams in the IT and Engineering space.
 
 
 
HEADQUARTERS
Detroit, Michigan, US
INDUSTRY
Computer/IT Services
FOUNDED
2001