Epic Application Analyst

Quest Diagnostics Inc

Wood Dale, IL

JOB DETAILS
SKILLS
Analysis Skills, Blueprints, Call Monitoring, Cerner, Clinical Information Systems, Coaching, Communication Skills, Compensation and Benefits, Continuous Improvement, Corporate Social Responsibility, Cost Analysis, Customer Relations, Customer Service Management, Customer Support/Service, Design Document, Emerging Technology, Epic Systems, Financial Services, Genomics, HL7 (Health Level 7), Healthcare, Identify Issues, Insurance, Internet/Online Service, Laboratory, LinkedIn, MEDITECH, Matching Gift Programs, Military, Multiplatform/Cross-Platform, On Call, Phlebotomy, Presentation/Verbal Skills, Problem Solving Skills, Product Lifecycle, Production Support, Project/Program Management, Psychiatry and Mental Health, Regulatory Requirements, Research & Development (R&D), Sample/Specimen Processing, Secondary School, Specimens/Samples, Stock Purchase Plans, Systems Administration/Management, Team Player, Technical Support, Technical Writing, Technical/Engineering Design, Technology Sales, Test Plan/Schedule, Testing, Transportation and Logistics, Vendor/Supplier Selection, Writing Skills
LOCATION
Wood Dale, IL
POSTED
30+ days ago

Epic Application Analyst at Quest Diagnostics

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• Phlebotomy • Laboratory • Specimen processing • Drivers • Transportation and logistics • Customer Service • Per diem and on call • Sales • Technology • Corporate • Medical scientific and R&D • Internships • All jobs • India based jobs

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Discover a role that empowers some of lifes most important healthcare decisions.

Epic Application Analyst Apply Save role Saved role Category Technology Location Wood Dale, Illinois Job function Information Technology Job family Connectivity Shift Day Employee type Regular Full-Time Work mode Hybrid

Job Description

Pay Range: $85,000 - $105,000 per year, plus yearly bonus Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical supplemental health, dental, & vision for FT employees who work 30 hours • Best-in-class well-being programs • Annual no-cost health assessment program Blueprint for Wellness • healthyMINDS mental health program • Vacation and HealthFlex Time • 6 Holidays plus 1 MyDay off • FinFit financial coaching and services • 401k pre-tax and/or Roth IRA with company match up to 5 after 12 months of service • Employee stock purchase plan • Life and disability insurance plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more

Please note that this is a hybrid opportunity and can work from any of the following Quest locations:

Addison, TX Schaumburg, Illinois Tampa, FL Secaucus, NJ Lenexa, KS

Develop and support integration solutions through the full development life cycle, including analysis, specification, design, development, testing, implementation, and support for complex vendor integration. Must be able to quickly learn new technologies and resolve business challenges, recommending technical solutions that align with customers needs. Prior experience with Epic implementation is required. Must have EMRLIS lab interface experience, including Epic Meditech, Cerner, eCW, and others. Experience working within Quest systems is preferred.

Responsibilities

• Develop technical design documents for complex bi-directional and reverse interfaces • Develop templates to be used for additional integration • Certify new vendors, products, functionality to ensure they meet Quest requirements as well as all applicable regulatory requirements • Use the technical design documents to design and interface integration solutions using the appropriate proprietary tools and Integration Engine technologies • Implement and document beta client interface projects, secondary development efforts, and test plans • Provide Tier 3 Service Manager Ticket Support of production interfaces, integrations for complex production issues • Develop, implement, and test high complexity production enhancements for existing HUB vendors and/or customers • Provide high-level support to resolve and monitor integration engine reports to identify problematic customer issues to facilitate resolution • Participate in innovative activities and support emerging technologies, including FHIR, HL7, LRI guides, Genomic Reporting, etc. • Support the setup of HUB interfaces being developed • Comply with Quest Diagnostics mission, values, and standards

Qualifications

Education

• Bachelors degree in a related field or equivalent combination of education and work experience

Required Work Experience

• Epic HL7 laboratory implementation experience • 2-5 years of experience in a laboratory customer connectivity role • Strong commitment to customer service through teamwork • Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues • A combination of Information Technology, Customer Service, and Project Management skills • Excellent trouble shooting skills • Proficient with interface support, general connectivity support, and problem resolution procedures • Excellent verbal and written communication skills to interact with internal business partners and external clients • Preferred Work Experience • Ability to learn emerging technologies and eagerness to continuously increase and improve skill set • 2-5 years of experience in the Healthcare industry and/or clinical information systems support • Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics • Solid understanding of support tools, processes, and environment, including call tracking software, i.e., Service Manager, Quanum Interfaces, and HL7 • Experience implementing EMRLIS interfaces, including Epic, Cerner, Meditech, and others

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer

Race Color Sex Sexual Orientation Gender Identity Religion National Origin Disability Vets or any other legally protected status.

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What its like to work here

Culture

Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks, EBNs, employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more

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We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more

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Students & early career | Quest Diagnostics

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Equal employment opportunity

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire, and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Quest Diagnostics observes minimum age requirements established by federal, state, and/or local laws and will ask an applicant for verification when deemed necessary.

Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.

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