Acute Care, Budget Management, Catering Services, Change Management, Communication Skills, Computer Skills, Contract Negotiation, Custodial Services, Customer Experience, Customer Satisfaction, Customer Support/Service, Data Analysis, Facilities Management, Food Services, Healthcare, Hospital, Housekeeping/Cleaning, Infection Control, Leadership, Maintain Compliance, Operating Systems, Operations Management, Patient Care, Project/Program Management, Regulatory Compliance, Team Lead/Manager, Tuition Reimbursement, Vendor/Supplier Management
Sodexo is seeking a full-time Environmental Services Operations Manager to lead housekeeping operations at USC Arcadia Hospital in Arcadia, CA. This 330-bed acute care facility encompasses nearly 429,000 cleanable square feet and is dedicated to delivering exceptional patient care while supporting patients’ emotional and spiritual well-being.
In this leadership role, you will oversee a team of Sodexo employees in a non-union healthcare environment, driving operational excellence, regulatory compliance, patient satisfaction, and a clean, safe healing environment for patients, visitors, and staff.
- lead EVS/ Housekeeping teams within an acute care hospital;
- be responsible for driving client and patient satisfaction scores;
- provide a clean and safe environment for patients, visitors and staff while working closely with the Infectious Control department;
- work with the Environment of Care Committee and Infection Prevention Director;
- effectively manages the Unit Operating System; and/or
- support a diverse and inclusive workforce.
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
- experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
- experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
- the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
- experience effectively managing projects within agreed upon timelines;
- in-depth knowledge of housekeeping systems and procedures;
- experience with vendor and contract management, as well as union and contract negotiations;
- experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
- 3-5 years previous custodial / housekeeping or similar management experience in a hospital;
- strong financial acumen and budget management experience;
- a high level of proficiency with computers and other technology; and,
- the ability to work a 2nd-shift or split shift
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
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Sodexo
Worldwide Leader in Food and Facilities Management for Over 50 Years
Sodexo was founded in 1966 by Pierre Bellon in Marseilles France and is still majority family owned today. For over 50 years, we have partnered with some of the world’s biggest companies, backed by employees in countries across the globe.
Everything we do is about improving people’s daily lives. We believe healthy school meals make kids do better. That relaxed patients recover faster. And organizations with engaged employees perform better. With our unique wide range of integrated services, this is what our On-site, Benefits and Rewards and Personal Home services do every day.