Environmental Services / Custodial Manager 1

Role Overview

Sodexo is seeking an evening Environmental Services/ Patient Transportation Manager at Erlanger Medical Center located in Chattanooga, TN. The Erlanger Health System is a multi-hospital system with several campuses based in Chattanooga.

As the Manager, you will supervise a team of employees transporting patients within the hospital to various testing areas and/or being discharged, this position reports to the Operations Manager. The ideal candidate will have worked in either a hospital or healthcare environment as a manager in either EVS/Housekeeping and/or Patient Transportation.  Excellent writing, technology, analytics, verbal and presentation skills required.

This position may include some weekends and holidays.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being

What You'll Do

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner
• Respond to and/or managing calls through the Service Response Center

• Be responsible for driving patient satisfaction scores
• Provide a clean and safe environment for patients, visitors and staff
• Work with the Environment of Care Committee and Infection Prevention Director
• Effectively manage the Unit Operating System
• Support a diverse and inclusive workforce

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards
• knowledge of patient care services in a healthcare setting
• Service Response Center or call center experience
• in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections
• a basic understanding of Environmental Services/Housekeeping services
• experience with vendor and contract management, as well as union and contract negotiations
• the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
• experience effectively managing projects within agreed upon timelines
• strong financial acumen and budget management experience
• proficiency with computers and other technology

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or equivalent experience