Entry Level Insurance Customer Service Rep

Join Insurance Brokers of MN, a dedicated and trustworthy organization committed to providing top-notch insurance solutions to our clients in Brooklyn Center, Minnesota. We take pride in our personal touch and focus on customer satisfaction, ensuring our clients feel valued and understood. As an Insurance Customer Service Rep, you will be at the forefront of our operations, making a real difference in the lives of our policyholders. Your role is pivotal, as you'll assist clients with their inquiries, guide them through the insurance process, and provide the support they need to make informed decisions. Your passion for customer service and professionalism will help us maintain our high reputation in the industry.

Base salary is $20.00-21.00 hourly, based on experience and if you are licensed already could range from $23.00/$24.00 hourly. Monthly and Yearly Bonuses available and there are many commission opportunities that the agency will provide.

Salary Range: $20.00 - $21.00 per hour

Hourly Base Salary Based on Experience

Health Insurance

Dental Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Pay Raise Opportunities

Licensing Assistance

401K

Work Life Balance

Team Meetings

Paid Holidays

Weekends Off

Career Growth Opportunities

Paid Time Off (PTO)

Responsibilities

• Client Support: Provide outstanding support to policyholders by addressing inquiries and assisting with their insurance needs.
• Policy Management: Help clients navigate their insurance policies and explain coverage terms clearly.
• Issue Resolution: Address and resolve client concerns and questions in a timely and efficient manner.
• Documentation: Maintain accurate records of client interactions and policy updates within the system.
• Collaboration: Work closely with the sales team to ensure client satisfaction and identify opportunities for cross-selling.

• Property and Casualty license is a bonus, but we will train you if you don't have one.
• Experience: Previous experience in customer service, preferably in the insurance industry.
• Communication Skills: Strong verbal and written communication abilities, with an emphasis on empathy and clarity.
• Problem-Solving: Effective problem-solving skills, with the ability to think quickly and act in the best interest of clients.
• Dependability: A reliable work ethic with a commitment to showing up and being present for team success.