Entry-Level Customer Service Representative Part-Time

At Farmers Insurance - Herrera Agency, we pride ourselves on delivering personalized insurance solutions to our clients. We are looking for a friendly, motivated, and customer-focused individual to join our team. This is an Entry-Level Position with an excellent opportunity for someone starting their career who enjoys helping people and wants to grow within a supportive company.

What We Offer:

• Comprehensive training and ongoing support.
• Opportunities for advancement within the company.
• Flexible scheduling options.
• Increased hourly pay may result if licensed or once licensed (possible opportunity for advancement)
• Stated percentage commissions for different lines of business as stated in the personal sales tracker

*This opportunity comes with ability to make extra income through a Commission Structure

Salary Range: $12.00 - $14.00 per hour

Hourly Base Salary + Commission

Flexible Schedule

Career Growth Opportunities

Responsibilities

What You'll Be Doing:

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.
• Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Work independently and as part of a team.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Participate in regular team meetings and brainstorming sessions.
• Handle customer renewals.

• Candidates must pass the Farmers Insurance Application process and a background check, which includes: State and Federal Criminal History, Regulatory Actions
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Professional phone etiquette.
• Career minded vision.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Be capable of handling customer rejection.
• Bilingual, fluent in both English and Spanish is beneficial.
• No insurance experience required but must be willing to learn