About the Role
Modalways is seeking a motivated Entry-Level Customer Service Representative to support client inquiries and assist with day-to-day service operations. This role focuses on providing clear communication, maintaining accurate records, and coordinating with internal teams to ensure a smooth client experience.
Key Responsibilities
- Respond to inbound client inquiries via phone and email.
- Document client interactions and maintain updated records.
- Coordinate with internal teams to assist with issue resolution.
- Track service requests and follow up as needed.
- Support onboarding activities for new clients.
- Follow company procedures and service standards.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Basic computer proficiency (Microsoft Office or Google Workspace).
- Ability to multitask and stay organized.
- Professional and reliable work ethic.
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
- Career growth within a technology-focused company
Employment Type: Full-Time, W-2 employee.