Join the vibrant team at Kenosha Insurance as a dedicated Entry Level Customer Service Representative. Situated in the heart of Kenosha, Wisconsin, our firm prides itself on offering a welcoming and supportive environment for both our clients and our team members. With a strong community presence and an unwavering commitment to exceptional service, we are simultaneously maintaining traditional on-site operations to better nurture client relationships and employee dynamics. As a representative of our company, you'll play a vital role in addressing client inquiries, assisting with policy updates, and ensuring customer satisfaction. This position offers an incredible opportunity to grow your customer service skills in a firm that values positivity and engagement. Whether you're initiating your career journey or transitioning to customer service, Kenosha Insurance is eager to support you while you build a rewarding career path. Embrace the chance to make a difference and thrive in a full-time, in-office setting. Apply today to be part of a team where your contributions truly matter.
Salary Range: $30000.00 - $45000.00 per year
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Life Insurance
Disability Insurance
Career Growth Opportunities
Hands on Training
Holidays Off
Paid Holidays off
Responsibilities
Customer Support: Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions to ensure customer satisfaction.
Communication: Interact professionally with customers via phone, email, and in-person to provide accurate and friendly service.
Problem Solving: Identify and resolve customer issues promptly and efficiently while maintaining a positive attitude.
Product Knowledge: Develop a deep understanding of the companys insurance products and services to deliver accurate information to customers.
Documentation: Record and update customer interactions and information in the companys database accurately.
Team Collaboration: Work closely with team members to ensure a seamless customer service experience and share insights for continuous improvement.
Education: High school diploma or equivalent required.
Communication Skills: Strong verbal communication skills are essential.
Customer Service Orientation: A passion for delivering outstanding customer service and resolving issues efficiently.
Problem-Solving Skills: Ability to think critically and offer effective solutions on the spot.
Team Cooperation: Ability to work collaboratively within a team environment.
Adaptability: Willingness to handle changes and work in a dynamic environment.
Bilingual English/Spanish is a plus