Credit & Collections Analyst – Leasing
Location: Beaverton, OR
Status: Full-Time, Onsite
Compensation: $20–$22/hour DOE + quarterly bonus opportunity
Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we’ve grown to 30+ branches across 11 western states (OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, and HI) and built strong partnerships with industry leaders like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.
At POA, you’ll join an innovative, growth-focused technology company with strong benefits, ongoing training, and a team that is invested in your success. We strive to be a long-term employer by supporting professional development through continuous learning and certifications. We also believe every voice matters—regardless of title or tenure—and we work hard to maintain a collaborative, inclusive environment.
We are currently seeking a detail-oriented, highly organized Credit & Collections Analyst (Leasing) to join our on-site team in Beaverton, OR.
Position Summary
The Credit & Collections Analyst (Leasing) plays a key role in protecting revenue and supporting healthy cash flow. In this role, you will:
- Identify and manage delinquent lease pass-through (LE) accounts
- Support collections by analyzing and structuring aging reports
- Ensure timely service shutoffs for truly delinquent accounts through a structured 5-day notice process
- Maintain accurate, up-to-date account records across multiple systems
- Analyze aging data to identify trends, prioritize accounts, and create targeted action lists to guide collectors’ efforts
This is a great opportunity for someone who enjoys working with data, collaborating across departments, and keeping complex processes running smoothly.
What You’ll Do
Lease Account Coordination
- Review E-automate and lease company aging reports to identify delinquent lease accounts, with a focus on 90–120+ day past-due balances
- Use lease company portals (DLL, U.S. Bank, Wells Fargo, CFS, PEAC, Verdant, LEAF) to confirm account status, payment history, and balances
- Review delinquency reports and communicate updates to leadership, including VPs, Branch Managers, and Billing Account Managers (BAMs)
- Partner with Contracts and local branches to resolve accounts that are not truly delinquent (e.g., already paid, buyouts, pending upgrades)
- Initiate and manage the 5-day service shutoff process for confirmed delinquent accounts
- Accurately track account statuses and maintain clear notes in E-automate
- Escalate complex or high-impact accounts (e.g., bankruptcy, large customers, multiple leases) to Legal when appropriate
Aging & Collections Support
- Pull, organize, and structure aging reports from E-automate
- Prepare reporting to support collectors and overall collections strategy
- Track trends and identify high-priority accounts for follow-up
- Assist in building and maintaining strategic “hot lists” for the collections team
Delinquency Workflow Management
- Send internal pre-notifications to Sales Representatives and BAMs prior to issuing 5-day shutoff notices
- Issue formal 5-day service shutoff notices to customers with clear next steps and expectations
- Monitor accounts during the notice period and verify payment status with lease companies
- Coordinate with territory collectors to initiate service termination when required
- Track account progress and maintain reporting in Excel and internal systems
- Provide weekly status updates to Legal (e.g., In Review, 5-Day Notice Sent, Services Terminated)
- Ensure all account documentation and notes are clear, accurate, and consistently updated
What You Bring
1–3 years of experience in administrative support, accounts receivable, collections, or a related field
- Strong attention to detail and organizational skills
- Comfort working with data, aging reports, and Excel
- Experience with CRM/ERP systems (E-automate preferred)
- Clear written and verbal communication skills, with the ability to collaborate across teams
- Ability to manage multiple tasks, follow structured processes, and meet deadlines
Why You’ll Love Working Here
Comprehensive Benefits
Diversity & Inclusion at POA
We believe diverse perspectives drive innovation and long-term success. Pacific Office Automation is committed to fostering an inclusive environment where all employees feel respected, valued, and heard.
If you’re organized, detail-driven, and enjoy digging into data to keep processes on track, we’d love to hear from you. Apply today.
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