Entry-Level Call Center Trainer

Entry-Level Call Center Trainer

Pay: $22.66 per hour

Are you passionate about helping others succeed? Do you enjoy presenting, coaching, and creating engaging learning experiences? If you're ready to launch your career in corporate training, we'd love to meet you!

We are seeking an energetic, motivated Call Center Trainer to join our team. In this role, you will help onboard and develop customer service professionals by delivering engaging virtual and classroom training programs, creating training materials, and serving as a trusted resource for employees and leadership.

This is an excellent opportunity for recent graduates or professionals with early leadership or training experience who are looking to grow into a rewarding career in Learning & Development.

What You'll Do

• Deliver engaging remote and in-person training sessions for new hires and existing employees.
• Create, update, and maintain training guides, presentations, and operational manuals.
• Partner with supervisors and managers to provide refresher and remedial training.
• Track trainee progress, testing results, attendance, and overall class performance.
• Conduct pre-tests, post-tests, evaluations, and provide coaching feedback.
• Ensure all training materials remain current with process and system updates.
• Serve as a Subject Matter Expert (SME) across operational processes.
• Facilitate meetings and collaborate with leadership and client partners to improve performance.
• Support continuous quality improvement initiatives focused on customer service, productivity, and accuracy.

What We're Looking For

Required Qualifications

• Bachelor's degree.
• At least 6 months of training, coaching, instruction, team lead, or leadership experience in a call center environment.
• Strong presentation and communication skills.
• Comfortable speaking in front of groups both virtually and in person.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong organizational, analytical, and problem-solving skills.
• Ability to thrive in a fast-paced, collaborative environment.

Preferred Qualifications

• Experience designing or delivering training programs.
• Familiarity with Learning Management Systems (LMS).
• Healthcare, Medicaid, CHIP, or government program experience.
• Experience with quality assurance or continuous improvement initiatives.

Why You'll Love This Opportunity

• Launch your career in Learning & Development.
• Gain experience delivering both virtual and classroom training.
• Build leadership and presentation skills.
• Work with a collaborative healthcare operations team.
• Make a direct impact on employee success and customer experience.

Apply today and help shape the success of the next generation of customer service professionals while building your own career in corporate training!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.