Customer Service Representative Join Our Team as a Customer Service Representative! Are you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We're hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities. Enjoy a MondayFriday schedule (no weekends!) that varies from 7:30am 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employer-match and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. Training will be held on-site in Boise, Idaho.Customer Service Representatives deliver exceptional service in a team-oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position.The successful candidates will be expected to report to work on August 31st, to begin our comprehensive training program.The first round of interviews, which will last approximately 30 minutes, are scheduled for July 27th through July 31st.The second round of interviews, which will last approximately 45 minutes and will be conducted in-person, are scheduled for August 3rd through August 7th.The successful candidates will need to be in training from August 31st through October 22, November 3rd and 5th, December 4th through January 14th, February 2nd and February 3rd.As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates.A COMPETITIVE CANDIDATE WILL HAVEKnowledge of:Personal computer applications related to customer service system operation and requirementsStandard office software including Excel, Word, and OutlookPreferred:Microsoft Teams and OneNoteSkills in:Customer serviceInterpersonal communicationBasic math, accounting, 10-key, and typingMulti-tasking by listening, typing, and talking simultaneouslyAbility to:Use good judgment in applying established guidelines to solve work problemsMaintain composure and deal effectively with a diverse customer base in stressful situationsUnderstand and carry out moderately complex written and oral instructionsOperate inbound or outbound phone systemProvide monitoring and guidance to less experienced members of the teamDeal effectively with customers and co-workersPractice a flexible approach in working with team members to develop a successful teamPreferred:Adapt to the ever-changing customer service environmentMINIMUM REQUIREMENTSEducation:High school diploma or GEDExperience:1 year of experience in customer serviceOR2 years in a service-oriented environmentPreferred:2 or more years of customer service-related experience2 or more years of customer service-related experience in a call-center or high-volume service environmentSpanish bilingualPHYSICAL REQUIREMENTS This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.ADDITIONAL REQUIREMENTS Traditional schedules will include an eight-hour rotating schedule between the hours of 7:30am - 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.Competencies: Adaptability, Collaborating, Communication, Continuous Learning, Customer Focus, Decision Making, Planning and Organizing, Work StandardsIdaho Power is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.