Human Resources, Information Technology & Information Systems, Management of Information Systems/Technology (MIS), Operational Improvement, Problem Solving Skills, Process Analysis, Production Support, Quality Management, Software Patches, Software Upgrades, Student Financial Services, Workflow Analysis
Duties & Responsibilities
- Serve as resource on process/functionality issues for Banner and other enterprise systems. Assist users in functional areas to understand and apply system processes, and provide subject-matter expertise to internal and external clients as required.
- Provide highest level understanding of the University''s enterprise information systems. Focus includes continued process and workflow analysis, enhanced module functionality, and application/upgrade support.
- Manage and coordinate information systems problem solving, solution development, decision-making, and participate in planning that will further the mission and vision of the current and future business environment.
- Recommend action to improve operations and correct sources of error in information that impacts University Human Resources, Financial and/or Student activities. Facilitate quality improvement efforts.
- Support production critical activities during non-business hours, as needed. This may require evening or weekend hours, depending on the business cycle of the University.
- Keep informed of and apply contemporary technology related to enterprise systems.
- Interact with vendors regarding software upgrades, patches, etc.
- Perform other related responsibilities as assigned as appropriate for an Enterprise Systems Specialist.
U
University of Illinois at Urbana-Champaign