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Enterprise Software Solutions Supervisor

AZ Dept. of Economic Security

Phoenix, Arizona

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JOB DETAILS
SALARY
$90,500–$100,744
SKILLS
Administrative Skills, Analysis Skills, Best Practices, Change Management, Change Requests/Orders, Customer Support/Service, Disk Recovery, Emerging Technology, Enterprise Applications, Establish Priorities, File Systems, Identify Issues, Leadership, Maintenance Services, Microsoft Product Family, Multitasking, Network Administration/Management, Network Systems, Operations, People Management, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Product Demonstration, Project/Program Management, Purchasing/Procurement, Recycling, Regulatory Compliance, Server Hardware, Software Development, Software Patches, Systems Administration/Management, Systems Analysis, Systems Engineering, Systems Maintenance, Testing, Time Management, Trend Analysis
LOCATION
Phoenix, Arizona
POSTED
2 days ago
YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/enterprise-software-solutions-supervisor-remote-options-arizona-united-states-phoenix

The Department of Economic Security, Division of Technology Services, is seeking an experienced and highly motivated professional to join our team as a Systems/Network Supervisor. This position will serve as a Enterprise Software Supervisor. This position will be responsible for the daily support and maintenance, governance, and customer service of all enterprise software systems, including but not limited to: Google Enterprise and related technologies, and Microsoft M365. This individual will participate in product demonstrations, facilitate and present for governance and community practice meetings, provide industry best practice guidance to leadership, and follow the agency's change management practices.

Essential Duties and Responsibilities include but are not limited to:
  • Provides proactive guidance and maintenance schedules for systems and platforms for the products and services that are included in the enterprise software service area and others as assigned.
  • Administers the full range of disciplines for enterprise software applications.
  • Supervises and guides a team of system administrators responsible for the maintenance and proactive and reactive services of the enterprise software systems.
  • Provides guidance, assistance, training and education related to enterprise software applications, services, usage, and governance.
  • Reviews configuration change proposals for compliance to established standards, guidelines and policies.
  • Performs system analysis, designs, constructs and tests infrastructure in collaboration with the network system administrators and engineers.
Knowledge of:
  • Various infrastructure technologies and in house developed applications utilized in the enterprise.
  • System monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Skills In:
  • Writing proficiently.
  • Strong customer service.
  • Solving problems with various software applications and hardware options.
  • Analyzing trends and developing effective solutions.
  • Server design, equipment procurement using established processes.
  • Diagnose, and trouble-shoot server problems.
  • Written and oral communication.
Ability to:
  • Balance, prioritize and organize multiple tasks.
  • Build strong relationships inside and outside the organization.
  • Lead projects to successful completion and on time; adapt to work methods/processes that adhere to State security standards.
  • Apply problem solving and analytical processes.
  • Act as a lead and model high work ethic and high performance standards.
  • Work well under pressure.
  • Evaluate and test emerging technologies.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
  • Configure / add new services as necessary.
  • Perform advanced design, maintenance and repair of servers.
This ideal candidate for this position will have:
  • Google Administration or equivalent experience 1+ years.
  • Enterprise Systems Administration experience 4+ years.
  • Project Management or equivalent management experience 3+ years.
YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/enterprise-software-solutions-supervisor-remote-options-arizona-united-states-phoenix

About the Company

A

AZ Dept. of Economic Security