Sign upLog in
JobsJobs in AlabamaJobs in Huntsville, ALBusiness JobsClient Services Jobs

Enterprise Service Desk Lead

Astrion

Huntsville, Alabama

Apply
JOB DETAILS
SKILLS
Administrative Skills, Amazon Web Services (AWS), Asset Management, Cisco Network Systems, Cloud Computing, CompTIA Security+, Computer Operations, Computer Science, Computer Workstations, Computerized Maintenance Management System (CMMS), Configuration Management, Continuous Improvement, Customer Relations, Customer Support/Service, Desktop PC, DoD Directive 8140, DoD Directive 8570, Documentation, Enterprise Applications, Establish Priorities, Hardware Administration, Help Desk, Hybrid Cloud, IT Service Management (ITSM), Identify Issues, Incident Response, Information Technology & Information Systems, Internet Security, Laptop PC, Leadership, Linux Operating System, Maintain Compliance, Malware, Mentoring, Microsoft Office, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Applications, Mobile Devices, Multitasking, Network Administration/Management, On Site Support, Onboarding, Operational Support, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, Red Hat Linux Operating System, Regulatory Compliance, Remote Access, Sales Management, Secret Clearance, Security Clearance, ServiceDesk, Software Administration, Systems Administration/Management, Team Player, Technical Support, Technical Writing, Time Management, User Account Administration, VPN (Virtual Private Network)
LOCATION
Huntsville, Alabama
POSTED
6 days ago
Overview:

 Enterprise Service Desk Lead

LOCATION: Huntsville, AL (ONSITE)

JOB STATUS: Full-time

CLEARANCE: Active Secret Clearance Required

CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification

TRAVEL: Less than 25%

 

 

Astrion has an exciting opportunity for an Enterprise Service Desk Lead to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of leading daily service desk activities, mentoring junior support personnel, and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.

 

REQUIRED QUALIFICATIONS / SKILLS

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field with 5+ years of relevant IT experience OR Associate degree with 8+ years of related experience
  • Minimum of 3 years of experience in a Service Desk Lead, Help Desk Supervisor, or senior IT support role
  • Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+, Cloud+, Microsoft, Cisco, or equivalent preferred)
  • Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
  • Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
  • Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
  • Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
  • Excellent customer service, communication, and leadership skills
  • Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
  • Strong organizational skills with the ability to manage multiple priorities and escalations
  • Active Secret security clearance required 

KEY RESPONSIBILITIES:

  • Lead daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
  • Provide technical support for hardware, software, mobile devices, and enterprise applications
  • Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
  • Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
  • Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
  • Support user account administration including password resets, MFA enrollment, and Office 365 account management
  • Assist users with VPN connectivity, remote access, and enterprise collaboration tools
  • Provide onboarding support for new employees including workstation setup and initial credential distribution
  • Troubleshoot hardware, software, printer, and connectivity issues
  • Support enterprise asset management and configuration management processes
  • Coordinate with Cyber Operations teams to assist with malware remediation, endpoint investigations, and cybersecurity incident response activities
  • Collaborate with the Enterprise IT Service team to communicate end-user requirements and support infrastructure upgrades
  • Assist Cybersecurity Compliance teams with audits, evidence collection, and policy compliance activities
  • Mentor and guide junior service desk personnel and assist with knowledge-sharing initiatives
  • Document technical procedures, troubleshooting steps, and recurring support solutions
  • Position requires Monday through Friday onsite support at the Huntsville, AL office
  • Desired: Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support
  • Desired: Experience supporting hybrid cloud environments including Microsoft Azure or AWS
  • Desired: Background in Windows Server and Linux (RHEL preferred) administration
  • Desired: Experience with enterprise network administration and troubleshooting
  • Desired: Experience with IT asset management and configuration management processes
  • Desired: Prior experience supporting cybersecurity compliance audits and documentation collection
  • Desired: Experience mentoring junior IT support staff or coordinating service desk operations 

 Work Environment:

  • Onsite role located in Huntsville, AL
  • Fast-paced enterprise IT environment supporting internal users and mission operations
  • Collaborative team environment with interaction across cybersecurity, infrastructure, and compliance teams
  • Opportunities to support enterprise modernization and continuous improvement initiatives

About the Company

A

Astrion

We are the transformative evolution of two prominent government services firms, ERC and Oasis Systems, each bringing with them a rich legacy of dedicated service to our nation’s Defense and Federal communities.

The company brings together 2,800 employees focused on Cybersecurity, Digital Solutions, Mission Support, and Systems Engineering serving customers in more than 36 states across the U.S. with Centers of Excellence in Washington DC, Huntsville, AL and Burlington, MA.

Our resources, deep expertise, and adaptable solutions will enable us to scale and expand development and engineering capabilities for Defense and Federal communities.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Other/Not Classified
WEBSITE
https://astrion.us/about-us/

Similar Job Searches

Client Associate Jobs in Huntsville, ALClient Manager Jobs in Huntsville, ALClient Representative Jobs in Huntsville, ALClient Service Associate Jobs in Huntsville, AL