Enterprise Patch Service Analyst

Job Description
Enterprise Patch Services Analyst

• Patch Management Support: Identify, track and remediate patch vulnerabilities across the system enterprise, including server, workstation and system device support.
• Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the Client environment.
• KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the Client system enterprise.
• Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise.
• Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS.
• Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM)
• Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts
• Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.

Technical Skill-Requirements for EPS Analyst Role Patch Management Analyst Qualifications:

• 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.
• Strong Analytical and communication skills with a focus on cross-functional collaboration
• General support knowledge involving the Financial-Banking industry preferred.

Responsibilities:

• Administer patch management support of servers, workstations and enterprise system devices.
• Maintain Incident, Task and Change support ticket assignments.
• Track and report on related KRIs, SLAs, and vulnerability metrics. Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.
• Design, build and deploy packaged updates and application installs associated with patch vulnerability management
• Perform EPS project work and cross-department collaboration efforts.
• Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.

Tool & Platform Competencies should include:

• Microsoft Configuration Manager (MCM/MECM/SCCM)
• ServiceNow
• Intune
• Power BI
• PowerShell
• Windows OS
• Active Directory (AD)
• Azure
• PatchMyPC
• Rapid7
• Entra ID
• SharePoint
• Confluence
• (desired) Linux OS