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Enterprise Operations Center Analyst

Axelon Services Corporation

Richmond, VA

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JOB DETAILS
SKILLS
Analysis Skills, Applications Security, Cisco Certifications, Cloud Computing, Communication Skills, Computer Networks, Computer Security, Cross-Functional, Customer Support/Service, Database Administration, Disaster Recovery, Equipment Maintenance/Repair, Establish Priorities, High School Diploma, IP (Internet Protocol), Identify Issues, Incident Response, Leadership, Linux Operating System, Maintenance Services, Microsoft Product Family, Multitasking, Network Administration/Management, Network Monitoring, Network Operations Center, Network Performance/Analysis, Network Security, Operational Audit, Operations Security (OPSEC), Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Remote Access, Reporting Skills, Root Cause Analysis, Security Attacks, Security Equipment, Standard Operating Procedures (SOP), Standards Development, Systems Administration/Management, Systems Analysis, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Telecommunications, Trend Analysis, Writing Skills
LOCATION
Richmond, VA
POSTED
9 days ago


Summary:

  • Duration: 12 Months
  • Work Mode: Onsite
  • Location: Richmond, VA


Responsibilities:

  • Monitor network performance, security applications, and other IT assets for alarms, alerts, and potential security threats or incidents.
  • Investigate alerts, prioritize incidents based on severity and impact, perform initial analysis to determine root causes, and execute appropriate incident response actions.
  • Troubleshoot issues related to network operations and telecommunications infrastructure, perform remote maintenance on enterprise equipment, and analyze alarm systems and trouble reports.
  • Collaborate with IT teams, security teams, business partners, and external vendors/carriers to coordinate incident resolution and provide updates on system status.
  • Maintain accurate records of incidents and service requests in service management tools, generate reports on events, trends, and issues, and assist in creating/revising Standard Operating Procedures (SOPs).
  • Assist in handling business and IT emergencies, provide security administration services, and support for the enterprise service desk.


Requirements:

  • Minimum of 5 years' experience in a Network Operations Center or Security Operations Center environment.
  • Strong technical aptitude and understanding of IT networking and telecommunications.
  • Knowledge of server and database management (Microsoft or Linux), cloud technologies, disaster recovery, remote access solutions, TCP/IP, and network monitoring tools.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills.
  • Ability to prioritize tasks, multi-task effectively, and work well under pressure.
  • Proficiency in using ticketing systems and monitoring tools.
  • Ability to work independently and collaboratively in a team environment.
  • Flexibility to work shifts, including nights, weekends, and holidays, in a 24/7 environment may be required.
  • Minimum of High School Diploma or Equivalency; two-year technical degree desired but not required.


Preferred Skills:

  • Data network monitoring experience.
  • Familiarity with technical monitoring with network monitoring tools in a network operations center.
  • Experience with Telecommunications Transport Infrastructure.
  • Understanding/Working Knowledge of IP Networks.
  • Cisco and NOKIA Certifications preferred but not required.
  • Prior experience in a regulated industry, particularly utilities, would be preferred.
  • Strong communication skills both verbal and written.
  • Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams.

About the Company

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Axelon Services Corporation