Overview
Now Hiring at AMERICAN SYSTEMS
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.
Responsibilities
An Average Day: As the Enterprise Monitor Engineer you will ensure the performance, availability, and capacity of IT services, and help provide consistent coverage for the IT Operations Center (ITOC) 24x7x365. You will be responsible for designing, implementing, and maintaining robust monitoring solutions to ensure the optimal performance and reliability of our systems, services, organization's data, and networks. You will also support the IT Operations Control (ITOC) Manager by serving as a deputy during on‑call rotations, helping resolve critical incidents and communicating updates to Upper Leadership. Additionally, in this position you will:
Qualifications
As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C).
Must be able to pass federal background investigation and obtain a Public Trust.
Bachelor's degree in computer science, Engineering, Information Technology, or a related field, or equivalent experience.
3-5 years' experience within the information technology industry
2-4 years' experience in enterprise monitoring within the energy sector or similar industries.
Strong knowledge of IT Service management and the impacts of outages to internal and external services.
Strong working knowledge of SolarWinds, SPLUNK, or similar platforms to configure and customize monitoring processes.
Strong proficiency in scripting languages.
Experience providing leadership support during critical incidents and on-call operations.
Ability to communicate effectively across technical teams, operations leadership, and executive stakeholders
Willingness to work rotating shifts, including nights, weekends, and holidays as needed. This is a day shift position with some overnight, weekends and holidays, Monday-Friday (7am to 4pm)
Must be able to:
Lift up to 25 lbs.
Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).
Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $70,000.00/Yr. - USD $112,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States, with approximately 1,400 employees nationwide. Based in the Washington, DC, suburb of Chantilly, VA, the company provides systems engineering, technical and managed services to government and private sector customers. AMERICAN SYSTEMS was named “Contractor of the Year” at the Greater Washington Government Contractor Awards in October, 2007.