Enterprise Monitoring and Operations Support Lead

Responsibilities & Qualifications

The Enterprise Monitoring and Operations Support Lead is responsible for overseeing and optimizing 24/7/365 monitoring operations within a Network Operations Center (NOC) or enterprise IT environment. This role ensures continuous visibility into enterprise systems, rapid incident response, and adherence to operational best practices across data center and monitoring infrastructures. The ideal candidate will lead operational staff, standardize processes, and drive improvements in monitoring capabilities, incident management, and system reliability.

REQUIRED QUALIFICATIONS

• Experience: 5+ years of relevant experience in enterprise monitoring, NOC operations, or IT operations management.
• Methodologies: Familiarity with DevOps/Agile methodologies and ITIL-based service management processes.
• Support: Strong troubleshooting skills and experience providing Tier 3 technical support in enterprise environments.
• Education: Bachelors degree in Information Technology, Engineering, Computer Science, or related field.
• Clearance: Must be eligible for a Public Trust (NRC IT-1).

Note: The original text included a paragraph describing hardware engineers (researching, designing, developing computer chips, circuit boards, etc.). This appears to be an error in the source document as it does not align with the NOC/Operations Lead role described elsewhere. It has been excluded to maintain the integrity of the job description.

Key Responsibilities

Operations & Monitoring Leadership

• Manage and oversee 24/7/365 operations staff, ensuring adequate staffing, scheduling, and shift coverage.
• Lead daily monitoring operations to ensure continuous visibility into enterprise systems, infrastructure, and services.
• Provide leadership, guidance, and performance oversight to operations personnel.

Process Development & Standardization

• Develop, implement, and enforce Standard Operating Procedures (SOPs) and runbooks to standardize and streamline NOC operations.
• Continuously evaluate and improve operational workflows to increase efficiency and consistency.
• Ensure alignment with industry best practices and organizational policies.

Enterprise Monitoring Tools Management

• Implement, configure, and maintain enterprise monitoring tools to ensure full coverage of infrastructure and services.
• Ensure monitoring accuracy, relevance, and effectiveness of alerts, alarms, and dashboards.
• Optimize monitoring systems to reduce false positives and improve incident detection.

Incident Management

• Lead the detection, declaration, escalation, and resolution of major incidents impacting enterprise services.
• Coordinate cross-functional teams during incident response to minimize downtime and service disruption.
• Conduct post-incident reviews and implement corrective actions to prevent recurrence.

Data Center & Infrastructure Best Practices

• Recommend and enforce best practices related to data center operations, including:
• Power and environmental controls
• Cabling standards and organization
• Equipment layout and optimization
• Ensure compliance with operational and infrastructure standards.

Audit & Compliance Support

• Support and respond to Federal and internal audits, including:
• Property accountability
• Data center optimization initiatives
• Information assurance (IA) requirements
• Physical security controls
• Maintain documentation and evidence to support audit readiness.

Documentation & Reporting

• Develop and maintain comprehensive technical documentation, including:
• Rack elevation diagrams
• Network diagrams
• Wiring diagrams
• Monitoring impact maps
• Create training materials and operational reports for both technical staff and leadership.
• Provide metrics and reporting on system performance, incidents, and operational effectiveness.

Project Management

• Plan, coordinate, and execute operational and technical projects.
• Ensure projects are completed on schedule and within budget constraints.
• Collaborate with stakeholders to prioritize initiatives and deliver results.

Overview

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Rockville, MD
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10%

WAGE INFORMATION Target salary range: $110,000 - $135,000. The salary range displayed is an estimate and will be determined based on several factors, including the individuals combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. The listed salary represents one component of the total compensation package for employees.

WORK AUTHORIZATION/SECURITY CLEARANCE

• U.S. Citizen
• Eligible for Public Trust (NRC IT1)

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Use hands to handle, feel, touch
• Reach with hands and arms
• Talk and hear
• Stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl
• Lift up to 10 pounds
• Frequently lift up to 25 pounds; and up to 50 pounds

The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Job Information TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Apply now to explore jobs with us at www.TekSynap.com.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.