3730253No5588412510.00.006-May-2026Enterprise Loyalty Product Manager217583BR
Our mission is to Profitably Change Customer Behavior through our Murphy Drive Rewards and QuickChek Rewards loyalty programs. If you've ever thought 'this should be easier for customers' and then wanted to fix it - you'll feel at home here.
The Loyalty Product Manager is a builder role responsible for defining the what + why of loyalty capabilities that enable that mission.
You will partner closely with Information Technology (IT) to deliver the how, working in an agile delivery model from concept through launch and continuous improvement.
Translation superpower required: turning business intent into build-ready clarity (no cape needed, but we won't stop you).
Capabilities created by this role are transitioned to Digital teams (some of them maybe you) for ongoing program execution.
Practical decision-making is expected: evaluate impact vs effort, clarify options and trade-offs (including status quo), and apply clear criteria across Customer, Store, and Enterprise considerations.
We're big on great questions, clear choices, and calling out trade-offs - 'because we've always done it that way' doesn't make the cut.
(Human version: if you like building things people actually use-and measuring whether it worked-you'll fit in.)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Define loyalty capability opportunities and outcomes that drive increased customer engagement and purchase behavior.
Own end-to-end capability definition and delivery support:
Discovery, requirements, user stories/acceptance criteria, UAT support, rollout coordination.
Partner with IT as the primary day-to-day collaborator to deliver capabilities aligned to business outcomes.
Use structured prioritization and decision frameworks to:
Compare impact vs effort and sequence work accordingly.
Present options, trade-offs, and recommendations with clear criteria.
Bonus points if you can make the decision simple enough that everyone stops arguing and starts building.
Lead the collaboration needed to solve problems along the way with a meaningful focus and drive that equates to measurable outcomes in a timely manner.
Build scalable loyalty capabilities, such as:
Offer claim flow
Participant member conversion
Survey as a Product
Partner integrations
New app feature capabilities
Eligibility rules
Coordinate cross-functional inputs (Digital, IT, Marketing, Store Ops, Analytics, Legal, Finance, Customer Care, Merch Category Managers) to ensure requirements reflect operational realities and compliance needs.
Ensure capability is built on front end to track health and adoption signals (e.g., conversion enablement, claim success, friction reduction) and partner with stakeholders to drive improvement.
Post-launch ownership:
Own bug triage and prioritization with IT
Own enhancement intake after handoff to internal teams
Support additional duties as needed
EDUCATION AND EXPERIENCE
5+ years experience in a product role building digital capabilities.
Agile experience, including writing user stories/acceptance criteria and participating in agile ceremonies.
Strong ability to define "what + why" and partner with engineering on delivery ("how").
Proven ability to collaborate cross-functionally across IT, CRM/Marketing, Ops, Analytics, Legal/Finance, Customer Care, and Merchandising.
Bachelor's degree (or equivalent experience).
Preferred: convenience store brand and/or multi-brand portfolio experience.
LOCATION
The Loyalty Product Manager position is located in El Dorado, Arkansas.
Work environment: 4 days in office; remote Fridays.
Travel: 0-20%.
El Dorado239902006000 - Digital Transformation 71730200 E Peach St Arkansas Other
Murphy USA opened its first retail store near a Sam’s Club parking lot in Chattanooga, Tennessee in December 1996. The rest, as they say, is history. Today, we operate more than 1,100 Murphy USA and Murphy Express stores in 23 states throughout the U.S. - a growth that speaks to Murphy’s commitment to quality fuels, convenient locations, discount gas and customer service. Murphy USA is a high volume, low cost gasoline retailer strategically located primarily on site at Wal-Mart stores. Additionally we operate stand-alone locations branded as Murphy Express. Headquartered in El Dorado, AR, our stations are located in 23 states primarily in the South and Midwest. We rely on our dedicated employees - people like you - to help our nearly 2 million customers get where they need to go every day.
Low Prices & Friendly Service
Murphy USA is dedicated to bringing our communities the highest quality fuels at the best possible prices. Our high volume, low cost operation has become synonymous with “Low Prices” and “Friendly Service.” Our principles guide our employees in serving customers and ensuring a friendly customer-oriented environment.
Murphy Express
In November, 2006, almost a full decade after opening the first Murphy USA gas station, Murphy opened its first Murphy Express Store. Since that time, close to 100 Murphy Express stores have opened in eleven states. Murphy Express is a larger format convenience store. When is a job more than “just a job?”
When you know that you are making a difference in the lives of those around you
When you go to work every day looking forward to the day that is ahead of you
When the decisions you make on the job really matter to those whom you serve
A job is more than just a job when it’s a career at Murphy USA.
Murphy understands that a career is about much more than a paycheck and benefits. That’s why we do our best to provide the most supportive and enjoyable atmosphere possible for our employees.
From Murphy USA corporate office jobs to retail manager careers at Murphy stations around the country, we believe that all of our employees play a critical role in making Murphy USA a successful business, regardless of individual occupation.
If you are a person who is driven to produce results and enjoys interacting with customers and other team members, Murphy USA is your kind of company.
A career with Murphy USA will provide both challenges and rewards. You can count on others like yourself working together to deliver superior customer satisfaction and help improve a company that will only continue to grow and prosper.
Are you interested in a Murphy USA corporate job? Do you have the ambition to become a Murphy USA retail manager? Careers at Murphy USA can put you on the path to success.