Enterprise DocuSign Administrator
Salary
Depends on Qualifications
Location
Houston, TX
Job Type
Regular Full-time
Job Number
16463
Department
Universal Services
Opening Date
03/31/2026
Closing Date
5/3/2026 11:59 PM Central
Max Number of Applicants
150
Position Description
About Harris County and Universal Services:
Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking Enterprise Docusign Administrator to join our team.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.
This is a great opportunity to join Universal Services as we enhance critical services to Harris County residents and internal customers.
Position Summary:
The Enterprise DocuSign Administrator is responsible for the administration, configuration, and optimization of enterprise workflow and eSignature solutions, with a primary focus on DocuSign and related SaaS platforms.
This role partners with business stakeholders, architects, and technical teams to design and implement scalable, secure, and user-centric solutions that streamline document generation, approval workflows, and service delivery across Harris County. The position plays a key role in advancing digitization initiatives through workflow automation, system integrations, and platform governance.
In addition to solution delivery, this role provides ongoing support, troubleshooting, and performance optimization of enterprise applications, ensuring system integrity, data flow, and compliance with County standards.
Duties & Responsibilities
Administers and configures DocuSign eSignature, including user management, permissions, templates, and reporting
Owns and standardizes enterprise DocuSign templates, workflows, and governance practices across departments
Designs and maintains standardized, data driven templates and workflows to streamline document generation and execution processes
Collaborates with business stakeholders to gather requirements, map processes, and implement scalable workflow and digitization solutions
Develops and maintains integrations between enterprise platforms to ensure reliable data flow
Provides operational and administrative support for SaaS platforms, ensuring system availability, performance, and security
Troubleshoots system issues and resolves service requests by diagnosing root causes and coordinating with vendors as needed
Supports governance activities including requirements documentation, testing, deployment, and adherence to compliance and audit protocols
Partners with solution architects to align data models, integration patterns, and system design with enterprise standards
Provides user training, documentation, and guidance to support adoption and effective platform utilization
Collaborates with internal teams to identify opportunities for automation, process improvement, and enhanced system capabilities
Serves as the primary SME for DocuSign, providing technical leadership, administration, and support
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
Education:
Experience:
Three (3) to six (6) years of experience in SaaS platforms, workflow automation, or enterprise application support/development
Hands-on experience with DocuSign or similar eSignature platforms strongly preferred
Experience administering DocuSign (and/or other eSignature / CLM), including templates, permissions, and reporting
Experience with system integrations and APIs
Experience with process design, including process mapping, requirements documentation, and acceptance criteria development
Experience supporting enterprise applications in a production environment
Experience with enterprise content management systems (OpenText, SharePoint) preferred
Scripting or programming experience (e.g., JavaScript, PowerShell, or similar) preferred
Knowledge, Skills and Abilities
Knowledge of workflow automation, system integrations, and cloud-based applications
Familiarity with REST APIs, JSON, and integration patterns
Understanding of data models, testing/validation processes, and system design principles
Strong problem-solving and analytical skills
Effective communication and stakeholder engagement
Ability to translate business requirements into scalable technical solutions
Ability to manage multiple priorities in a fast-paced environment
Ability to provide technical guidance, training, and user support
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Bachelor's Degree in Computer Science or a related analytical field
Experience with OpenText, SharePoint, or similar ECM platforms
Experience working in a government or regulated environment
General Information
Location:
Work Arrangement:
NOTICE : Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to CJI (Criminal Justice Information) systems or access to an area where CJI is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).
Automatic Disqualifiers:
Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor.
Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years.
Open arrest for any criminal offense (Felony or Misdemeanor).
Family Violence conviction.
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
Paid Time Off (PTO)
Retirement Savings Benefit
The following benefits are available to Harris County employees in full-time and select part-time positions:
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the Countys behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
www.benefitsathctx.com
01
Which of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application.
02
If you selected a college degree in response to the previous question, which of the following best describes your major?
03
Have you completed a two-year technical certificate in Computer Science or a related field? Qualifying information must be documented in the Education section of your application.
04
In which of the following areas do you have demonstrated work experience? Select all that apply. Qualifying experience must be documented in the Work Experience section of your application.
05
Does your background include hands-on experience with DocuSign and/or similar eSignature platforms?
06
If you answered Yes in response to the previous question, does your experience include managing templates, permissions, and reporting within DocuSign and/or another CLM platform?
07
Which of the following best measures your relevant work experience? Qualifying information must be documented in the Work Experience section of your application.
08
Please provide details of your related experience. If you do not have this experience, type "None" in the space provided. Please provide a detailed response as attachments will not be reviewed during the initial screening process.
09
In which of the following areas do you consider yourself to have strong knowledge and understanding? Select all that apply.
10
Do you have prior work experience within government or a highly regulated agency?
Required Question
Employer Harris County
Address 1111 Fannin St
Ste. 600
Houston, Texas, 77002
Phone 713-274-5445
Website https://www.governmentjobs.com/careers/harriscountytx