Enterprise Delivery Manager - Agile Delivery & Enterprise Change Governance

Description

This role is a key leadership opportunity for a candidate who is passionate about enterprise delivery maturity, governance, and change effectiveness at Citizens Bank. The Enterprise Delivery Manager will play a central role in evolving and improving Citizen's Agile operating model (known as Modern Operating Model internally) and Agile Center of Excellence (CoE), shaping the governance and delivery model with Reimagine the Bank (an ambitious, multi-year effort to simplify how Citizen's operates, modernize its tools and ways of working) to scale across the enterprise, and evolving enterprise-level reporting to enable clearer decision-making.

The position partners closely with business, technology, risk, and change leaders to improve how work is planned, measured, and communicated across Advance, Protect, and BAU initiatives. This is an opportunity to shape how the organization delivers change-balancing rigor, pragmatism, and enterprise impact.

Key Responsibilities:

• Mature the Agile Delivery CoE and Modern Operating Model (MoM) - Help improve and mature the Agile Delivery CoE and MoM by strengthening standards, ways of working, and delivery discipline across teams. Promote consistency in delivery practices while allowing flexibility based on initiative size, complexity, and risk. Support teams in applying agile principles in a way that improves outcomes, transparency, and predictability.
• Standardize OKRs and Outcome-Based Delivery Metrics - Partner with leaders to define and embed consistent OKR frameworks for delivery across portfolios. Help shift delivery conversations from activity and status to outcomes, value, and progress against objectives. Improve alignment between enterprise strategy, delivery priorities, and reported results.
• Strengthen Governance & Reporting Across Advance, Protect, and BAU - Help shape the governance and delivery model with Reimagine the Bank to scale across the enterprise. Improve governance and reporting structures across strategic, regulatory, and run-the-business work. Clarify expectations for governance depth, cadence, and metrics based on risk and complexity. Enable leadership with clearer visibility into priorities, capacity, dependencies, and delivery health.
• Evolve Enterprise Change Management (ECM) Reporting - Partner with ECM working group, risk, and delivery teams to continuously improve enterprise change reporting and insights. Refine how change impact, delivery risk, and change saturation are measured and communicated. Ensure reporting supports prioritization and leadership decision-making.
• Drive Executive-Ready Insights - Translate delivery, change, and governance data into clear, decision-ready insights. Support QBRs, governance forums, and leadership discussions with concise narratives and thoughtful analysis. Continuously simplify reporting to improve clarity and reduce noise.
• Collaboration & Leadership - Act as a connector across teams, influencing through partnership and trust. Provide thought leadership on delivery maturity, governance evolution, and enterprise change effectiveness.

Requirements:

• Strong experience in enterprise delivery, agile, change management, or governance roles.
• Demonstrated ability to improve delivery practices or reporting frameworks. Experience working with senior leaders and operating in complex environments.
• Experience in regulated environments, familiarity with ECM concepts, and strong analytical and storytelling skills.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 10+ years of experience leading large‑scale, cross‑functional programs or transformations in complex organizations.
• Proven experience building and running a Program Delivery for multi‑year, multi‑workstream initiatives.
• Strong ability to manage ambiguity, interdependencies, and competing priorities while maintaining execution discipline.
• Executive presence with the ability to engage, challenge, and influence senior leaders.
• Deep understanding of program governance, risk management, and performance tracking.

Education

• Bachelor's degree required; MBA or relevant advanced degree preferred.
• PMP, Agile, or related certification a plus (not required).

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours and Work Schedule: (4 days in office, 1 day remote)

Hours per Week: 40

Work Schedule: Monday-Friday

Work Location: Johnston, RI or Westwood, MA

Pay Transparency

The salary range for this position is $146,000-$191,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.