Sign upLog in

Enterprise Customer Success Manager

Rainier Recruiting

San Francisco, CA

Apply
JOB DETAILS
SALARY
SKILLS
Adoption, Analysis Skills, Artificial Intelligence (AI), Automation, Business-to-Business (B2B), Communication Skills, Compensation and Benefits, Consulting, Cross-Functional, Customer Acquisition, Customer Churn, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, Data Analysis, Develop and Maintain Customers, Diversity Recruiting, Enterprise Sales, Equal Employment Opportunity (EEO), Establish Priorities, Executive Recruiting, Health Plan, High Tech Industry, Metrics, Operational Measurement, Recruiting/Staffing Agency, Return on Investment (ROI), Risk Analysis, Sales Management, Software as a Service (SaaS), Startup, Team Player, Technical Delivery, Venture Capital
LOCATION
San Francisco, CA
POSTED
4 days ago

Enterprise Customer Success Manager (AI SaaS)

Why This Opportunity Stands Out
  • Join a rapidly growing AI software company that has already achieved multi-million-dollar recurring revenue shortly after launch.
  • Work alongside a high-performing team with backgrounds from some of the world’s top technology and consulting firms.
  • Be part of a well-funded organization backed by respected venture capital investors, while still joining early enough to make a meaningful impact.
  • Competitive compensation package including strong base salary, equity participation, and comprehensive medical benefits.
  • Help modernize a massive industry that still relies heavily on manual processes, with technology already delivering measurable operational savings to customers.

Compensation & Benefits
  • Base salary: $150,000–$190,000
  • Competitive early-stage equity package
  • Medical, dental, and vision coverage
  • Visa transfer support available in select cases

Location
  • San Francisco, CA
  • Full-time onsite position (5 days/week in office)

About the Role

A fast-growing AI startup is seeking an Enterprise Customer Success Manager to manage and expand relationships with large enterprise customers. This person will serve as a trusted advisor post-implementation, helping customers maximize adoption, drive measurable business outcomes, and strengthen long-term partnerships.

This is an ideal opportunity for someone who thrives in early-stage environments, enjoys building processes from the ground up, and wants to play a key role in shaping a scaling Customer Success organization.

What You’ll Be Doing
  • Manage strategic enterprise customer relationships after deployment and act as the primary point of contact for executive stakeholders, operational leaders, and end users.
  • Drive customer adoption across complex organizations with multiple business units and stakeholder groups.
  • Partner cross-functionally with implementation and deployment teams to ensure customer success and long-term retention.
  • Monitor customer health metrics, identify risks proactively, and lead business reviews focused on measurable ROI.
  • Use data and analytics to prioritize accounts, improve engagement strategies, and support renewal opportunities.
  • Contribute to the development of Customer Success processes, playbooks, and scalable operational frameworks.

What We’re Looking For
  • 3–5 years of experience in Customer Success, Account Management, or another client-facing role within B2B SaaS.
  • Prior experience working within startup or high-growth environments preferred.
  • Strong analytical mindset with comfort interpreting data and prioritizing customer portfolios.
  • High emotional intelligence, strong communication skills, and a thoughtful, solutions-oriented approach.
  • Someone who enjoys building and improving systems rather than simply following existing processes.
  • Must currently reside in the San Francisco area or be willing to relocate immediately.
  • Experience working in highly collaborative, in-office environments preferred.

Ideal Backgrounds

Candidates may come from:
  • Enterprise SaaS startups
  • Workflow automation platforms
  • AI or data-driven software companies
  • Customer Success teams supporting complex multi-stakeholder enterprise accounts

Interview Topics

Candidates should be prepared to discuss:
  • Experience managing customer churn or escalations
  • Reasons for pursuing an early-stage startup environment
  • Ability to work onsite in San Francisco
  • Compensation expectations and job search timeline

Who is Rainier Recruiting

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.

About the Company

R

Rainier Recruiting