Enterprise Customer Success Manager

 Enterprise  Customer Success Manager 

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About the Role:

The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.

Key Responsibilities:

• Develop and execute customer success plans based on their main desired business outcomes
• Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
• Consult with customers to help them solve problems and achieve their goals
• Analyze data to track customer progress and identify areas for improvement
• Stay up-to-date on industry trends and best practices
• Work collaboratively with other departments and teams to ensure customer success
• Work with customers to create new use cases/success stories
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
  
  

Experience & Skills:

• Experience in B2B SaaS – 2 years of experience MUST
• Customer-facing experience
• Superb written and verbal communication skills
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
• Experience in helping customers deploy and see the value of the products they have purchased.
• Experience in building relationships with senior business & platform stakeholders.
• A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
• Advantage- Experience working in a global team, for an international company
  

  Advantage: 

  • Experience working in an international, remote-first SaaS company
  • Background in HR Tech, Workforce Management, or related industries

Salary range: 100-120K

Benefits: