Enterprise Change Management (ECM) Analyst / Change Coordinator

Job Title: Enterprise Change Management (ECM) Analyst / Change Coordinator

Location: Pennington, NJ; Jersey City, NJ; Addison, TX (onsite 3 days/week, local candidates only)

Duration: Contract - 12 months

Pay Range: $78.37/hr (W2)

Job ID: 407260

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an experienced Agile Scrum Master with strong background in Enterprise Change Management (ECM), ITSM/Remedy, Release Management tools, and ServiceNow to support compliant technology releases and change governance. The ideal candidate will demonstrate the ability to review and approve change evidence, drive remediation to compliance, and coordinate across development and PMO teams to achieve audit-ready outcomes.

Responsibilities:

• Create and maintain automated reports from BMC Remedy eSmart to identify in-scope changes affecting organizational metrics and service providers.
• Review change evidence in BMC Remedy, Release Manager (JIRA), and PPRT. Coordinate with development teams and PMO to ensure complete evidence for review. Track compliance scores and drive remediation to closure.
• Re-review changes after remediation and ensure Overall Test Approval is complete prior to release.
• Approve changes in BMC Remedy in alignment with ECM standards and guidelines.
• Ensure proper evidence is loaded in GCP AR system of record used by GT Change Reviewers. For incidents during release, ensure incident documentation and resolution details are captured.
• Provide education on changes to standards, train new team members, and lead lessons learned reviews on failures.
• Serve as frontline contact for change-related questions, tool guidance, and issue resolution.

Required Skills & Qualifications:

• Proficiency with ITSM tools, including BMC Remedy/eSmart, and Release Manager tools such as JIRA.
• Working knowledge of ServiceNow and familiarity with PPRT and GCP AR systems of record.
• Hands-on experience reviewing and approving ECM change evidence pre- and post-release under OCC-monitored standards.
• Ability to create CRQs and Release Containers and manage compliance tracking and remediation.
• Strong coordination, documentation, and stakeholder communication skills across development and PMO teams.

Preferred Skills:

• Demonstrated knowledge of Bank of America Change Management processes and guidelines.
• Prior experience creating CRQs and Release Containers in enterprise environments.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

Additional Details

• Start: ASAP
• Interview Process: One or two rounds via Microsoft Teams
• Glider: ID verification
• Candidates must list current and intended location on resume and submit at the correct rate for the location
• Maximum submissions per supplier: 3
• Hours per day: 8 | Labor Type: Technical

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.