Overview
About the Company:
Come join our \'Ohana! Honu Services located in Kailua, Hawaii was founded on a simple principle: With the right support you can build anything
Our mission is to empower clients and optimize client potential through cost effective and exceptional operational support
We provide small businesses within the government contracting industry with specialized operational support services found at major corporations
Our talented and dedicated team has years of experience in taking small businesses to the next level
We are certified in ISO 9001, 20000-1, and 27001 standards to ensure the quality and consistency of our services are best in class
Visit Honu Services for more information
Job Description and Responsibilities:
The Enterprise Applications Manager is responsible for leading a team of custom application support specialists while also overseeing the internal administrative functions related to third-party applications, systems, or platforms used by the organization
The role ensures internal support, configuration, governance, and integration activities are properly managed for third-party solutions, in alignment with enterprise standards, security, and business needs
Other duties as assigned
Responsibilities include:
Leadership - Lead, mentor, and support the internal application support team
- Assign priorities, track progress, and ensure high-quality delivery across projects
- Conduct performance reviews and promote professional growth within the team
- Serve as the primary escalation point for issues
Application Support and Management - Oversee administration for third-party systems, platforms, and applications that support business operations
- Coordinate enhancement requests, upgrades, integrations, and release schedules with both internal teams and external providers
- Ensure internal users receive proper support, training, and documentation related to third-party applications
- Validate that vendor-delivered updates and enhancements align with internal policies, security, and architecture standards
- Assist with governance activities such as license tracking, audit requests, user provisioning, and usage reporting
Technical & Project Responsibilities - Participate in all phases of the System/Software Delivery Life Cycle (SSDLC) for custom application integrations and third-party applications
- Review architecture and integration points to ensure quality and compliance
- Troubleshoot complex issues involving internal systems and third-party platforms
- Champion automation, DevOps, and best-practice customization and enhancement methods
Governance, Risk & Compliance - Ensure both internal application customizations and third-party platforms follow IT security, access control, and regulatory policies
- Support audits, risk assessments, and vendor security/compliance questionnaires
- Maintain up-to-date documentation, work instructions, and system for internal administration processes
Collaboration & Stakeholder Engagement - Partner with cross-functional teams (Security, PMO, business unit managing directors, etc.) to ensure customer satisfaction and delivery
- Communicate platform changes, roadmap impacts, and dependencies to leadership
- Assist in budget planning related to both internal enhancements and third-party platforms
Responsibilities
Requirements:
- Honu Services currently utilizes several Microsoft (first-party) and third-party applications (both SaaS and traditional deployed software) to support its internal customers and external deliverables
While this rol won\'t necessarily be responsible for the resolving issues related to these applications, familiarity with as many as possible is preferred
Those applications and services include: - Autodesk - Azure GitHub/DevOps - Bentley MicroStation CAD - Docebo learning management system - Esri ArcGIS - GovDash - Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Platform Center of Excellence) - Microsoft SharePoint Online - Microsoft Teams - Northwoods Titan Content Management System - ServiceNow - ShareGate - Wix - Experience managing a team
Physical Requirements:
Work may involve sitting or standing for extended periods of time
Position may require typing and reading from a computer screen
Must have enough mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner
May include lifting weigh up to thirty (30) pounds, as necessary
Location/Work Schedule
: This is a remote work-from-home position
While the role offers flexibility, the Enterprise Applications Manager is expected to be available