Agile Programming Methodologies, Budget Management, Business Analysis, Business Processes, Business Skills, Capital Budgeting, Change Requests/Orders, Communication Skills, Community Support, Compensation and Benefits, Computer Security, Contract Negotiation, Control Objectives for Information and related Technology (COBIT), Cost Forecasting, Customer Acquisition, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Service Systems, Data Modeling, Data Quality, Dental Insurance, Diversity, Documentation, ERP (Enterprise Resource Planning), Embedded Systems, Enterprise Applications, Enterprise Architecture, Equal Employment Opportunity (EEO), Establish Priorities, Financial Management, Fitness, Flexible Spending Accounts, Generally Accepted Accounting Principles (GAAP), Healthcare, ISO (International Organization for Standardization), ITIL (IT Infrastructure Library), Leadership, Licensing, Licensing Compliance, Licensing Negotiations, Maintain Compliance, Management of Information Systems/Technology (MIS), Matching Gift Programs, Matrix Management, Medical Conditions, Medical Genetics, Mentoring, Microsoft Dynamics CRM, Military, Negotiation Skills, Onboarding, Operational Strategy, Problem Solving Skills, Process Management, Product Management, Psychiatry and Mental Health, Quality Management, Quality Metrics, Regulations, Regulatory Compliance, Relationship Management, Return on Investment (ROI), Risk, Risk Management, Root Cause Analysis, Sales Management, Sarbanes-Oxley Act (SOX), Scrum Project Management and Software Development, Service Delivery, Service Level Agreement (SLA), Software Administration, Software Development, Stewardship, Sustainability, Systems Administration/Management, Time Management, Total Cost of Ownership, Training Program, Vendor/Supplier Management, Vendor/Supplier Relations, Vision Plan
Rolling Meadows, Illinois
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview:
The Enterprise Application Owner for the Account Management Platform (AMP) serves as the strategic and operational leader responsible for the full lifecycle of the platform. This role ensures AMP remains a reliable system of record for client service details, policy information, and workflow management, supporting Gallagher’s client onboarding and renewal processes. In this role, you will act as the primary liaison between business stakeholders and technology teams, aligning platform capabilities with organizational goals while driving enhancements, compliance, and user adoption.
This role can be fully remote/virtual/work from home and you can be based anywhere in the US or Canada.
How you'll make an impact:
Strategic Vision and Roadmap Leadership
- Own the Vision: Define, communicate, and secure executive alignment for application’s long-term strategic vision (3-5 years), ensuring it directly supports organizational objectives and key business capabilities.
- Roadmap Management: Develop and maintain the actionable Application Roadmap, balancing new feature development, major upgrades, technical debt reduction, and eventual retirement or replacement planning.
- Business Partnership: Serve as the primary liaison to designate Business Process Owners, translating business needs, regulatory changes, and pain points into prioritized, clear, and detailed functional requirements.
- Value Rationalization: Continuously measure and report on the application Business Value and Return on Investment
Prioritization and Financial Accountability
- Demand Governance: Lead the Intake and Prioritization process for all change requests, new features, and bug fixes, arbitrating between competing business demands to ensure IT resources are focused on the highest-value initiatives.
- Financial Management: Own the Total Cost of Ownership, managing the annual operating and capital budgets for the application, including licensing, maintenance, hosting, and development
- Vendor Management: Manage key relationships with application software vendors, overseeing contract negotiations, license compliance, and service delivery performance
Delivery and Operational Oversight
- Delivery Accountability: Be ultimately responsible for the successful delivery of all major projects and features defined in the roadmap, ensuring they are completed on time, within budget, and to required quality standards.
- Operational Health: Collaborate closely with IT Operations to monitor the application’s performance, availability, and reliability (SLAs), driving root cause analysis and implementing long-term solutions for recurring operational issues.
- System Integrity: Ensure the application architecture adheres to enterprise standards and manage the process of keeping the application on a current, supported version to mitigate technical risk and security vulnerabilities.
Governance, Risk, and Compliance
- Data Stewardship: Act as or closely supports the designated Data Steward, ensuring the application adheres to data governance policies, maintaining data quality, integrity, and compliance within regulations (e.g PII, retention policies)
- Security & Compliance: Ensure the application environment meets all corporate IT Security, Risk, and Audit requirements, leading and tracking remediation efforts for any identified security findings.
- Documentation: Maintain up-to-date documentation on the application’s business processes, technical architecture, data model, and license usage.
Team Leadership and Development
- Lead, mentor, and develop a high-performing global IT team, fostering a culture of collaboration, innovation, and accountability.
- Build and maintain strong relationships with internal stakeholders, external vendors, and partners to ensure effective delivery of enterprise applications.
About you:
- Bachelor's degree required; advanced degree preferred.
- 10+ years of technology experience with at least 3 years in an Application Owner & Business Analyst, Product Manager, Solution Architect role focused on large-scale Enterprise Applications (ERP, CRM, etc)
- Demonstrated experience defining and managing a multi-year application roadmap.
- Proven ability to manage budgets, forecasts, and Total Cost of Ownership.
- Excellent ability to communicate complex technical concepts to non-technical business leaders and vice versa.
- Strong understanding of modern software development methodologies (Agile, Scrum).
- Experience with relevant systems: Benefit Administration Systems, Dynamics CRM
- Strong leadership, communication, and stakeholder management skills.
- Strategic thinking and business acumen in Benefits Administration
- Exceptional Prioritization and Negotiation skills across competing stakeholder groups.
- Experience successfully managing an IT Control environment including alignment with Sarbanes-Oxley, SOC, GAAP, COBIT, ISO and ITIL.
- Experience operating, leading, and managing at a global scale.
- Ability to be initiative-taking, anticipating business needs in advance and providing workable solutions.
- Ability to establish and maintain strong relationships with many diverse constituencies and stakeholders and appropriately calibrate demand and capacity to meet business expectations for outcomes and spend.
- Effective use of judgement and consideration in problem solving and decision making.
- Demonstrated success in a matrixed organization, with the ability to engage and motivate colleagues both across geographies and at all levels of the organization.
#LI-DK3
Compensation and benefits:
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Hereto review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.