Enterprise Account Manager, Enterprise Services, Google Cloud

Enterprise Account Manager, Enterprise Services, Google Cloud - Google Careers

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Enterprise Account Manager, Enterprise Services, Google Cloud

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corporate_fareGoogleplaceAustin, TX, USA; Sunnyvale, CA, USA

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Sunnyvale, CA, USA.

Minimum qualifications:

• Bachelor"s degree or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting enterprise customers or managing infrastructure operations within customer-owned or partner-managed data center facilities, including lifecycle management, hardware maintenance, RMA processes, and technical escalation management.

Preferred qualifications:

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Experience in one or more of the following areas: AI infrastructure deployment, data center facilities (power and cooling), or large-scale networking architecture.
• Customer-facing migration experience, including service discovery, assessment, planning, execution, and operations.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

As an Enterprise Account Manager (EAM) on the Google Enterprise Services team, you will support global organizations deploying and managing massive-scale infrastructure, with a specific focus on customers deploying specialized hardware within their own data center facilities. In this role, you will help bridge the gap between specialized hardware and enterprise software, guiding customers through both strategic and technical challenges to shape the future of large-scale distributed computing. This position requires regular engagement with stakeholders, including enterprise executives and a geographically distributed, cross-functional team.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $140000 - $205000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Work with customer executives, technical leads, and partners to manage and deliver successful deployments becoming a trusted advisor to decision makers throughout the engagement.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer's business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate adoption.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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