Position Summary:
The Enterprise Account Executive is responsible for building and executing a collaborative, focused, and proactive approach to ensure 100% retention of profitable revenue for our key customers. The 6 areas of focus are improving customer experience, driving thought leadership, creating innovation, ensuring effective communication, owning the commercial relationship, and growing the account(s) where possible.
Key Responsibilities Include:
Act as the primary voice of the customer
Build strong senior level customer relationships
Manage compliance to customer deliverables that support revenue & profit targets
Create and lead account strategy in partnership with Penske functional teams (including IT, Engineering, Safety, Finance, HR, Loss Prevention, and more)
Lead a regular review with functional Penske teams to assess what we are doing for the customer, and how we can do more
Act as consultant for the customer (outside of a sales/operations environment) for ongoing opportunities and improvements
Develop and monitor predictable communications patterns
Act as the sales lead for growth opportunities
Seek innovative solutions that challenge the status quo
Lead contract renewal efforts with customer and internal stakeholders
Continually seek areas of potential revenue growth
Other projects as assigned by the Manager
Qualifications:
7 to 10 years of experience leading the entire customer experience for large customer accounts, preferably in a third party logistics selling environment
Proven account management skills required in order to create, maintain, and enhance customer relationships
High proficiency demonstrated in the 3 Qs (IQ, EQ, CQ)
Excellent presentation and verbal/written communication skills
Highly collaborative and customer focused approach
Analytical skills (tools, systems, and critical thinking)
Detail oriented
Strong organizational skills, time management skills, and the ability to prioritize multiple projects / work streams while meeting tight deadlines
Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Sales CRM
Bachelor's degree in Business, Supply Chain Management, or related field; MBA preferred
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Job Category: Sales/Business Development/Sales Management
Job Function: Account Management
Job Family: Sales
Address: 100 Kachel Boulevard
Primary Location: US-PA-Reading
Employer: Penske Logistics LLC
Req ID: 2513228