High School Diploma or GED.
3+ years of experience in enrollment, member services, billing, claims, or data analysis.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office Suite, especially Excel.
Experience with healthcare or health insurance enrollment systems preferred.
Ability to manage multiple priorities and work effectively in a team environment.
Process member enrollments, changes, terminations, and reconciliations for complex accounts.
Research and resolve enrollment discrepancies while maintaining data accuracy.
Coordinate with enrollment, billing, and ID card teams to ensure timely processing.
Provide excellent customer service and communicate effectively with internal and external stakeholders.
Work with multiple systems in a fast-paced, production-driven environment.
Assist with training new team members when needed.
Seeking an experienced Enrollment Technician with 3+ years of experience in member enrollment, member services, billing, claims operations, or data analysis. The ideal candidate will process complex member enrollments, maintain accurate membership records, resolve enrollment discrepancies, and coordinate with internal teams to ensure timely enrollment, billing, and ID card processing. Strong customer service, data entry accuracy, organizational skills, and proficiency in Microsoft Office (especially Excel) are required. Healthcare or health insurance experience is highly preferred.