Enrollment Specialist (Bilingual/Spanish)

What is PACE?

At Piedmont Health Senior Care, we are dedicated to enhancing the lives of seniors in our community through our Program of All-inclusive Care for the Elderly (PACE). We help seniors maintain their independence and continue living at home for as long as possible. We achieve this by offering comprehensive, personalized healthcare and related services, all tailored to the unique needs and aspirations of each senior we serve.

Our approach is unlike any other healthcare plan! PACE emphasizes a participant-centered strategy, focusing on providing the right care and services that best support each participant's unique needs and goals. We integrate and coordinate all aspects of care, leveraging a team of dedicated doctors, nurses, therapists, dieticians, and other specialized professionals who work together as a care team to manage and address the complete health needs of each.

Job Title – Enrollment Specialist 

Department - PACE Admin

Reports to – Marketing and Enrollment Manager 

Benefits - 

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position: The Enrollment Specialist is responsible for the enrollment of new participants to the program, including all intake activities. Under the supervision of the Marketing and Enrollment Manager, obtains initial information relating to admissions, coordinates intake and enrollment process and provides information and referrals to community agencies as appropriate. Promotes the PACE program to potential participants, community agencies and at other outreach venues as needed.

Work Location: 163 Chatham Business Dr, Pittsboro, NC 27312 (Piedmont Health SeniorCare in Pittsboro)

Schedule: Monday through Friday, 8:00am to 5:00pm

Travel: As Needed

Duties/ Responsibilities –  

• Evaluates potential participants to the program to determine participant needs and eligibility for enrollment.
• Assessments completed in the homes of the potential participant according to the availability of the participant and family, including evening as weekends as needed.
• Utilize knowledge and required skills to insure appropriate assessments.
• Assesses individual patient conditions, utilizing clinical observation, medical record, and verbal information, interaction with patient/family and care team.
• Coordinates level of care applications with State Medicaid (or designee) and Medicare applications with county Department of Social Service personnel.
• Participates in IDT, Management Team and other related meeting and activities.
• Participates in outreach activities in conjunction with the Marketing and Enrollment Manager.
• Completes appropriate documentation related to participant assessments as required.
• Maintains statistical data required.
• Presents Intake reports at the weekly staff meeting and additionally as needed.
• Travels to client's homes and/or other agencies in the community as needed.
• Knowledge of NC's nursing facility level of care criteria-FL2.
• In collaboration with the Nurse Care Manager and Team Director, oversee facilitating execution/signing of Care Plan and Enrollment Agreement.
• Participates in outreach events and presentations in the community.
• Provides alternative community resources to applicants who are not accepted into the PACE program.
• Contacts identified key referral sources regularly to discuss possible program candidates.
• Maintains ongoing relationship with identified individuals and agencies to ensure a clear understanding of PACE as a vital community resource.

Qualifications – 

Education/Experience: 3-year degree from a recognized college or university equivalent combination of experience required. Strong preference for knowledge of community served by Piedmont. Preference for sales experience and demonstrated success in meeting sales benchmarks. One year of experience with the frail or elderly preferred. Bilingual/Spanish speaking candidates are strongly preferred.

Licensure, Registry or Certification Required: Must have a valid NC Driver License. Must be CPR/BLS certified.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

Pay Range: $22.49/Hourly - $30.23/Hourly (commensurate with years of experience)

EEO STATEMENT
Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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