The Office of Admissions seeks a part-time Enrollment Services Assistant to provide student-facing and clerical support, ensuring efficient daily operations and successful enrollment efforts. This is a part-time hourly position.
Key Responsibilities
- Provide effective in-person enrollment support to students.
- Communicate with prospective and current students via phone, email, and text.
- Utilize student information systems and Customer Relationship Management (CRM) platforms, preferably Anthology REACH, to support enrollment functions and track student interactions.
- Process electronic and paper communications using Colleague, Anthology REACH, and other communication tools.
- Guide students through application and financial aid processes, directing them to appropriate resources when needed.
- Provide accurate information on admissions, registration, financial aid, and placement exams.
- Assist with on-campus and external enrollment events.
- Support special projects and data management as assigned.
Qualifications & Requirements
- Education: Associate's degree required.
- Experience & Knowledge: Familiarity with PCCC and Passaic County preferred.
- Language Skills: Bilingual or multilingual preferred.
- Technical Skills: Proficiency in general computer skills and the Microsoft Office Suite. Familiarity with CRM systems (Anthology REACH preferred) and Colleague is a plus.
- Interpersonal Skills: Strong communication skills and the ability to work effectively with a diverse population.
- Work Style: Ability to work efficiently in a fast-paced environment, manage priorities, and meet deadlines.
- Compliance: Successful completion of a background check is required
Compensation: Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The minimum hourly pay for this position is $17.
Benefits:
- New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.)
- Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
- Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
- NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)