Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.
To be considered for this role, you must reside within 60 miles of either Lincoln, NE, Madison, WI or Brownsville, TX.
This is a work from home position.
Pay for this role: $16.50/hour
JOB RESPONSIBILITIES:
Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
Contribute to Continuous Process Improvement.
Ensure integrity of data and information.
Validate and update information in the Loan Servicing systems.
Review prior lender service and payment histories.
Staying updated on company and department communication, emails and procedures.
Attending team meetings and required trainings.
Completing corporate trainings and quarterly meeting with leadership
Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)
Working required overtime as needed.
Additional Requirements:
Final suitability determination is the sole discretion of the Department of Education
EDUCATION:
High school degree or equivalent required.
EXPERIENCE:
1 - 2 years customer service experience and/or general work experience preferred.
Knowledge of Loan Servicing and/or Originations systems preferred.
COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
Service Excellence
Oral communications
Written communications
Teamwork
Accuracy/Attention to Detail
Working with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
Basic Computer skills
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring
We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
Nelnet is one of the leading education and finance companies in the United States.
The company provides quality student loan products and services to students, as well as a full range of student-lending services and technology-based products to schools nationwide. This includes student loan origination and lending, holding, student loan and guarantee servicing and software solutions.
Nelnet, based in Lincoln, Nebraska, ranks among the nation's leaders in terms of total student loan assets under management with $26.3 billion in net student loan assets as of March 31, 2008.
Nelnet is well positioned to capitalize on industry growth. Its sophisticated technology and software products allow the company to service loans both internally and for third parties. And it facilitates the company's position as a preferred originator and holder of loans for schools and borrowers.